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eightysevens
Journeyman III

Graphics Card Not Detected [CLOSED UNSOLVED]

Hi all,

I have a Utopia Prodigy custom built laptop. Recently I had a dc input repair. The graphics card Radeon HD 7970M is now not detected, does not show in the device manager or at set up.

The repairer does not want to assume responsibility for the problem since I cannot prove the card was functioning correctly (which of course I am aware it was) before I took in the laptop for repair. Also they cannot test it as they have no other compatible machine in their stock.

I am hoping the issue is just software.

Can anyone offer me any troubleshooting possibilities?

Thank you.

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6 Replies
kingfish
MVP

Re: Graphics Card Not Detected

What is the operating system? Do you have switchable graphics? AMD+AMD or Intel+AMD ? Have you tried to install any drivers?

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eightysevens
Journeyman III

Re: Graphics Card Not Detected

OS: Windows 7 Premium. Intel HD4000/AMD HD7970M. Tried driver reinstall 3 times. The Intel HD 4000 is working fine.

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Re: Graphics Card Not Detected

Is the graphics card plugged in completely?

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eightysevens
Journeyman III

Re: Graphics Card Not Detected

Yes, the card has been checked & is plugged in correctly.

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kingfish
MVP

Re: Graphics Card Not Detected

Make sure you have installed the optional updates from Windows Update.

Laptops Installing drivers on switchable Intel + AMD graphics

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eightysevens
Journeyman III

Re: Graphics Card Not Detected

Hi Kingfish,

Thanks for the info, I'm all up-to-date. I'm resigned to the probability it's a physical problem & am seeking to test the card in another machine.

Cheers.

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