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Processors

mrhaenel
Journeyman III
‎10-20-2018 08:24 AM

CPU spiking in perfect oscillation causing computer freeze every 3 seconds

I have an HP Pavilion 15 Notebook running Windows 10 Home OS 10.0.17134 Build 17134.  AMD A6-5200 with Radeon HD Graphics 2000 MHz, 4 cores, 4 logical processors with 12G RAM.  I was updating my drivers using Driver Easy.  After I finished I noticed everything on my screen paused for about 1 second every 3 seconds (mouse movements, video, applications).  I looked at my CPU under the task manager and there is a perfect oscillation of the CPU from 2% to 22% even when I have nothing running.  Turning the WIFI off, being in airplane mode, rebooting (including after removing the battery) all have no affect on it.  I don't KNOW that it had to do with my driver updates, it could be coincidental.  But I have no idea how to go back to the previous driver to find out.  Any help would be appreciated. CPU.jpg

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elstaci
MVP
‎10-21-2018 08:23 AM

Personally, I don't recommend using a generic Driver installer like Driver Easy. They tend to install the wrong driver or incompatible drivers on your computer. The only Driver updater you should use is from the manufacturer's own hardware like Intel.

Go to your HP Support website for your laptop and download their AMD Graphic driver. Also download any other drivers from the Support site that is outdated.

Use this basic method to install your AMD Driver:

install AMD driver:

1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.

2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller) Display Driver Uninstaller (DDU) from Wagnardsoft  Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.

Delete C: \ AMD folder from the Root Directory. Reboot

3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.

4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.

5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.

6) Enable both the Internet and Anti-Virus program (if applicable).

7) Go back to Device Manager and check your GPU card driver is working and identified correctly.

Here is AMD Laptop driver for the A6 - 5200 APU: Radeon™ Software Adrenalin Edition 18.10.1 Release Notes | AMD​

Here is AMD Forums method of installing Laptop Drivers. Similar to what I posted: Laptop graphics update...How to

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