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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Hello mattywylde. Thank you for your response.

Can you tell me if what you meant by "re-seating the cpu" is to temporarily disassemble CPU cooler, re-apply thermal paste on CPU, and assemble related components again and try again?

Will be waiting on your reply. Thank you. 

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

I mean taking off the CPU cooler, cleaning thermal paste off CPU and CPU cooler, taking CPU out of the socket, re-installing CPU in the socket, apply thermal compound, then re-install the cooler. Being mindful to ensure even pressure on the screws, while not applying too much pressure.

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Exemplar
Exemplar

Re: Constant Device disconnecting sound on high CPU load

Thanks, abysswalker.  I was hoping you had a down level driver, but yours is the same as mine.  So, right now the only thing I can suggest is to disable the sound.  First, I would agree with mattywylde, and try removing and reinstalling the processor.  When you have it off, please look at the pins carefully (magnifier) to make sure none are bent or broken and there is no paste on any.  Test this before trying my workaround.

To Disable USB sounds: Right click speaker icon in lower right hand corner-click System sound events-click Sounds tab-Scroll down to Device Disconnect-At the bottom under Sounds: Scroll to the top and select (None).  Do this for Device Disconnect and Device Failed to Connect.

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Consider this a temperature workaround.  Please search the Internet because that is where I found this and the fact that many have the same problem.  Please let us hear.  Thanks and enjoy, John.

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Constant Device disconnecting sound on high CPU load

I have a similar issue recently with my new hardware, the only difference is the CPU usage is not that high, and it only happened with USB 3.0 devices. I'd like to know how is it now? Did you find a solution at last? 

My configuration:

Ryzen R5 3600 + MSI B450 Motar Max + G.Skill SniperX 3600 8G x2 + Sapphire RX 55000XT 8G + SamSung 860 EVO SATA SSD, Windows 10 64bit Build 1809

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Hello jamesgao007. Abysswalker here.

Actually, I ended up solving this problem of mine in a very odd way. I contacted the Customer Service of the board's manufacturer and explained the symptom, and their response was to turn up the Fan Speed setting (as in, have my PC's Fan to turn faster even when it's not necessary). I had my doubts, but decided to blame them after I try it. And.... it worked! Sure the fan noise is a bit annoying, but now that annoying sound of device disconnected and connected are thing of the past.

Not sure if the solution that worked for me would work on your PC, but I leave the solution that helped me here for those who are suffering as I did. Fingers crossed to all of you. Good luck.

Thank you.

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Hi Abysswalker, thanks a lot for sharing the solution! 

This confirmed my guess, it seems the power supply parts for the USB ports will become overheat (too close to the CPU heat sink? ) so when the CPU load going heavier (in my case, it's about 50%)  and then it causes this problem. 

It will be no problem in the first hour I powered up the computer with a little weight works (using the browsers, etc.) but after 10-15 minutes of gaming, the issue appears, and then become more and more frequent, the frequency of issue could up to 10 seconds. 

I'm going to request a refund and get another motherboard since it's not the user's problem and I do not want a loud fan running all the time. 

Thanks again for sharing the information!   

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

I've had similar issues. I got MSI X570 Gaming Edge Wifi and AMD Ryzen 9 3900 with BIOS version 7C37v1B, Windows 10 19042.630 (20H2). In short, this is solved by turning DC back to PWM in fan settings in BIOS.

I got those annoying PnP events constantly when I run Windows (I'm usually a Linux guy). I almost thought I got a bad smell for rootkit or something.

I was then monitoring PnP by gpedit.msc -> Computer Configuration -> Windows Settings -> Security Settings -> Advanced Audit Polity Configuration -> Detailed Tracking -> Audit PNP Activity -> Success and Failure.

When every time it happens, In Event Viewer -> Windows Logs -> Security, I would then see Plug and Play Events 6416 from the device USB\VID_2516&PID_0051...

I had longer rises and drop edges (0.3 sec rise and 1 sec drop) and DC (instead of PWM) and lowered fan speed configured on the fan in BIOS to avoid similarly annoying squeaking noise (as I'm a quiet SW engineer).

I had similar doubts but instead thought the fan lost power when the motherboard thought we don't need DC to the fan... DC meaning instead of PWM (pulse width modulation) it would be really low in voltage from time to time (esp. the fan is overspinning).

Frustrated as you are I then searched the internet and found your post. And I immediately went into the BIOS and flipped DC back to PWM, for now... and it seems to be ok (running 20+ minutes now as I'm writing this). Other settings are not touched. I don't think AMD forum was the place to post at first... but whose asses are on the line here? Corsair, or MSI? I think the culprit is Corsair. I don't think the fan circuit is drawing from the USB port, as the lights has to shine when it is USB-disconnected. I don't think it is the PSU per se either, as those modules are usually more careful than they really need.

Maybe someone else may come to this post and want to try something similar to ease the pain.

Best and thanks for the info as well.

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Greetings. 

I wanted to say that I also have this issue, on a MSI 570x Godlike + Ryzen 5950x.
The problem became an issue when using a usb-c hub, and processor on full load (Corsair h115 AIO)

I have fixed the issue of sound alert spam using USBlogView I seems to be the GenericMassStorage devices (sd card etc)
I disabled them in Device Manager and now the issue is resolved. However, I do feel that this shouldnt be an issue at all.

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Journeyman III
Journeyman III

Re: Constant Device disconnecting sound on high CPU load

Greetings. 

I wanted to say that I also have this issue, on a MSI 570x Godlike + Ryzen 5950x.
The problem became an issue when using a usb-c hub, and processor on full load (Corsair h115 AIO)

I have fixed the issue of sound alert spam using USBlogView I seems to be the GenericMassStorage devices (sd card etc)
I disabled them in Device Manager and now the issue is resolved. However, I do feel that this shouldn't be an issue at all.

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