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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

Well I just ordered new ram so thats good to know lmfao

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benman2785
Big Boss

Re: Computer crashing constantly, 3600X

well lets say this:

my good old GA-AX370-Gaming 5 doesnt worked nice with Ripjaws V - but work totally fine with Trident-Z RGB (with same latency etc)

so changing RAM can help

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

well it comes in saturday I will update if I crash still, if I am still crashing do you have any recommendations for a mobo I should swap to, I cant rma because I gave my old parts to a buddy so I cant sit without a pc for 1-2 months.

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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

So weird thing I was playing path of exile for literally like a week straight no crashes but as soon as I went to go play warcraft 3 my crashing problem is back. Idk if this helps

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orbitech
Adept I

Re: Computer crashing constantly, 3600X

Hi GagneWest,

The system was running 'stable' with the new RAM until you changed to a different game.

Check your RAM timings in BIOS, to see if the system has determined the correct timings, research the correct timings and update them, although be careful while changing these, as setting the wrong timings, 'can and will lock you out of your system' with a black screen on Bootup!

\*Backup your BIOS to a USB flash drive before making any changes, and use it to flash back to your previous 'stable' timing settings.*\

Also the fact that there is a 'sync' in timings between the RAM and CPU, may be the major issue here. 'Older games', may have an issue to update? I'm not sure?

Good luck with this, as it can be tedious!

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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

is there a site that can help me with this? all the stuff I'm finding makes no sense to me.

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orbitech
Adept I

Re: Computer crashing constantly, 3600X

Hi,

I would advise to go to the forums of your RAM manufacturer and seek the correct info from there, usually the correct timings will be on their website.

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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

My auto D.C.O.P has all the correct timings speed and voltage in bios already just checked

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GagneWest
Adept I

Re: Computer crashing constantly, 3600X

About every time I crash I can find this error in my Event Viewer

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

 System
  
-Provider
   [ Name]Microsoft-Windows-WHEA-Logger
   [ Guid]{c26c4f3c-3f66-4e99-8f8a-39405cfed220}
  
 EventID18
  
 Version0
  
 Level2
  
 Task0
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2021-01-31T18:34:50.2853641Z
  
 EventRecordID30709
  
-Correlation
   [ ActivityID]{59432b62-1894-4c9c-a45c-f14d00fbe99f}
  
-Execution
   [ ProcessID]3524
   [ ThreadID]4080
-EventData
  ErrorSource3
  ApicId0
  MCABank5
  MciStat0xbea0000000000108
  MciAddr0x100000061f771d1
  MciMisc0xd01a0ffe00000000
  ErrorType9
  TransactionType2
  Participation256
  RequestType0
  MemorIO256
  MemHierarchyLvl0
  Timeout256
  OperationType256
  Channel256
  Length936
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orbitech
Adept I

Re: Computer crashing constantly, 3600X

Hi, GagneWest,

Do a surface scan on the system to check for corrupt files:

1. Open a command prompt as Admin.

2 Type SFC /Scannow, then press enter.

 

If this does not fix the issue, try to re-flash your BIOS. These are the only things I can think to do. Have you reported this issue to Microsoft, I think you should. I found this in Microsoft error reporting forums:

Cache hierarchy error, PC reboot
Been reading every thread I can find on this.
 
Last night my PC rebooted itself and in event viewer it was "cache hierarchy error". This is the second time its done this, about 1 week apart. I was a couple hours into flying in the new flight sim when this occurred.
 
Right before this event I also have "Event 1101 Audit events have been dropped by the transport", and finally "Event 41 Kernel Power".
 
I have a dump in Windows\LiveKernelReports\WHEA for each shutdown. Today I tried to replicate it by flying in the new flight sim, pushing that GPU for 3 hours. And whilst it got hot, (GPU junction 90 degrees), there was no crash. I have no idea how to replicate this.
 
This is a brand new PC, less than a month old, specs are: Ryzen 5 3600, Sapphire 5700xt Pulse, MSI B450 Gaming Pro Carbon Max Wifi, 32Gb GSkill Ripjaws V @ 3200Mhz (XMP), Corsair RM650. Drivers are 20.8.3, previous crash occurred on 20.8.2
 
No overclocking - EVERYTHING is stock except for switching XMP for RAM. Running latest Windows 10 64 bit - 2004.
 
Using BlueScreenView the problem lies with "ntoskrnl.exe"
 
Really would appreciate any help in identifying the issue and fixing.
 
_________________________________________
 
A fatal hardware error has occurred.
 
Reported by component: Processor Core
 
Error Source: Machine Check Exception
 
Error Type: Cache Hierarchy Error
 
Processor APIC ID: 4
 
 
Subscribe
 
 
Open start and search for feedback and open Feedback Hub app and report this issue and make sure attach all relevant files.
 
 

I think you should refer to Microsoft Feedback hub as they will likely have the answer.

 

Good Luck.

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