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misterj
Exemplar
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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effendi, AMD is aware of the problems.  I think 1.5.0.850 is for a few of the high end Threadripper 2s.  The DL page used to have two separate DLs but the "Check for updates" apparently delivered 1.5.0.850.  Now they seem to have consolidated RM to one file with version number 1.5.1.862.  I used this to install RM on my new install and got 1.5.0.850.  I have a 2990WX and RM works fine.  I suspect that 1.5.0.850 gets installed on all processors or at least some that cannot run it.  I think you will need to wait till AMD gets their game together - hopefully soon.  Enjoy, John.

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luksen
Adept I
Adept I

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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I also have an Ryzen5 2600 (on a MSI B450 Gaming Plus motherboard) and I have exactly the same Problem, and I did try to reinstall it several times.

Windows event log concerning this:

Name der fehlerhaften Anwendung: AMD Ryzen Master.exe, Version: 1.5.1.862, Zeitstempel: 0x5bfb8e2c

Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.17134.376, Zeitstempel: 0x60d78cf9

Ausnahmecode: 0xc0000374

Fehleroffset: 0x00000000000f4d7b

ID des fehlerhaften Prozesses: 0x8e4

Startzeit der fehlerhaften Anwendung: 0x01d48c8bba1e52c4

Pfad der fehlerhaften Anwendung: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll

Berichtskennung: 9cd1dcee-9446-4482-bec7-a5db67c2cc9d

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amdmatt
Community Manager
Community Manager

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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You can track this issue in our existing thread where i will post any updates that become available.

Ryzen Master does not start properly

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