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nîco33112
Journeyman III

Can not Open Ryzen Master Software Version 1.5.0.850

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Hello,

Here I am on motherboard MSI X470 GAMING CARBON bios to date and an amd 2600X, I install the version of the official site of Ryzen Master, no problem the software works in version 1.4.0.0728, I go in the setting of the program , I see Ryzen Master Update so I click on Check for Updates, after that opens AMD AutoUpdate and tells me that I am in version 1.4.0.0728 and new version available 1.5.0.850.
I install so the new version, but then can not open AMD Ryzen Master, a small window tries to open after my double click but nothing starts, even after a reboot can not open the program version 1.5 , I am forced to install the 1.5 and release version 1.4 which opens without problem. if someone would help me to run the latest version 1.5 thanks ?

then last question that has nothing to do, is that the game mode in the program is really effective for the game performance knowing that the CPU runs on 3 heart with this mode ?

sorry for my bad english from Google translation, I speak french ^^

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misterj
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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nîco33112, please go here and get the latest Ryzen Master (RM) and manually install it.  Sorry, I cannot answer your gaming question.  Enjoy, John.

EDIT: I just updated RM to 1.5.0.850.  The download window said 'Successful update' after the download finished, but then several seconds later it said 'Applying update'.  I did not close the open RM and when the update really completed, RM closed.  I opened it and it runs fine.  Perhaps you did not wait for the update to complete.

EDIT 2: I suspect 1.5.0.850 is for Threadripper 2, so please stick with 1.4.0.0728 for now.  Will get back to you.

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12 Replies
misterj
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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nîco33112, please go here and get the latest Ryzen Master (RM) and manually install it.  Sorry, I cannot answer your gaming question.  Enjoy, John.

EDIT: I just updated RM to 1.5.0.850.  The download window said 'Successful update' after the download finished, but then several seconds later it said 'Applying update'.  I did not close the open RM and when the update really completed, RM closed.  I opened it and it runs fine.  Perhaps you did not wait for the update to complete.

EDIT 2: I suspect 1.5.0.850 is for Threadripper 2, so please stick with 1.4.0.0728 for now.  Will get back to you.

View solution in original post

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nîco33112
Journeyman III

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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I think I have waited long enough, I got the message "Successful update". I am on a SSD. I think I have waited a bit in the end. I can always try again. but when I start version 1.15 a small window type msdos opens and it closes quickly and then nothing any active program ... I remain for the moment on version 1.14 with the game mode activate (3 hearts)

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misterj
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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nîco33112, I did not understand all you had to say.  If you are using 1.4.0.0728, please continue.  I will get back to you when I hear from AMD.  Thanks and enjoy, John.

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nîco33112
Journeyman III

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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I made again my answer sorry and yes I understood correctly, I wait your return on the 1.15

thank you so much

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misterj
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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nîco33112, AMD now knows about the error and it should be corrected soon (a few days, today is a holiday in the USA).  I think 1.4.0.728 is the latest version for your Ryzen.   If yours is lower than this, then please go to the link I posted above, DL and install 1.4.0.728.  Thanks and enjoy, John.

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effendi
Journeyman III

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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Same problem with version 1.5.0.850 on my Threadripper 2950x. Tried to update from 1.4.0.728 and fresh install. Every time, when I start Ryzen Master, it's close. Windows log show Application Error:

AMD Ryzen Master.exe

1.5.0.850

5bd6d77f

Qt5Core.dll

5.7.1.0

583ffc1b

c0000005

00000000000aca73

2388

01d483f95bcb6e6b

C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

C:\Program Files\AMD\RyzenMaster\bin\Qt5Core.dll

b42f5830-1f90-4f13-a62c-53f22ae57949

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misterj
Exemplar

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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effendi, did you use "Check for updates" in Ryzen Master or use the link above to DL the latest?  If you used "Check for updates", please try the link I posted above to DL the latest and install it.  It would probably be best to remove the old one first.  Please let us know how you make out.  Thanks and enjoy, John.

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effendi
Journeyman III

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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I used "check for updates" and update RM to version 1.5.0.850. It's not work. Then I uninstalled RM and install again from your link- same problem, same Application Error.

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nickolos
Journeyman III

Re: Can not Open Ryzen Master Software Version 1.5.0.850

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AMD Ryzen 2600 Windows 10 1809

I have this problem too.

I downloading program on link - AMD Ryzen™ Master Utility for Overclocking Control | AMD version 1.5 - program not work. After, I'am install version 1.4 - this is working. But if update 1.4 on 1.5 - program not work again.

Windows error of run AMD Ryzen Master.exe (russian version error):

Имя сбойного приложения: AMD Ryzen Master.exe, версия: 1.5.1.862, метка времени: 0x5bfb8e2c

Имя сбойного модуля: Qt5Core.dll, версия: 5.7.1.0, метка времени: 0x583ffc1b

Код исключения: 0xc0000005

Смещение ошибки: 0x00000000000aca73

Идентификатор сбойного процесса: 0x1d64

Время запуска сбойного приложения: 0x01d489b3f8abba28

Путь сбойного приложения: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

Путь сбойного модуля: C:\Program Files\AMD\RyzenMaster\bin\Qt5Core.dll

Идентификатор отчета: 671dda5c-7497-4a51-8c2b-3e77b6c4c3fb

Полное имя сбойного пакета:

Код приложения, связанного со сбойным пакетом:

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