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Processors

ojohnson
Journeyman III
Journeyman III
‎10-15-2020 05:10 PM

BSoD with New Ryzen 7 3700x

I recently tried installing a new Ryzen 7 3700x in an ASRock AB350 Pro4 motherboard. I could get to the BIOS, but whenever I tried to actually log in to Windows 10, I got a BSoD with a driver related error message. However, the actual specific message changed each time. My BIOS is up to date, and when I put the CPU I was using before back in, it worked, so I think it must be a problem with the CPU.

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mstfbsrn980
Grandmaster
Grandmaster
‎10-16-2020 01:42 AM

Re: BSoD with New Ryzen 7 3700x

Your motherboard probably causes different error messages. You can reduce your problems by purchasing a x570 or b550 motherboard as soon as possible.

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gnoll
Adept II
Adept II
‎10-16-2020 07:50 AM

Re: BSoD with New Ryzen 7 3700x

Hi ojohnson‌,

I would suggest starting with the following:

  1. You may have some BIOS settings (i.e. CPU clock, voltage) set to a static value, to exclude that this is the issue please reset your BIOS settings.
  2. on that motherboard the Ryzen 7 3700X is supported starting from bios P5.80, check if you have this or a newer bios version.
  3. Depending on your previous CPU you may need to uninstall your previous chipset drivers, install the new CPU, and re-install the chipset drivers.

If none of these two solutions works it would be good to have more information, in particular:

  • The model of your previous CPU
  • Model and Wattage of your PSU
  • Specifics of your RAM (Brand/Speed)
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