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uno99
Journeyman III

Boot Kit taking forever :(

My ticket number:8201027418 

 

I keep getting asked for more and more pictures. and it takes 24 hours to get a reply... which comes in the middle of the night.

Can any admins look into this and expediate things a bit for me? I'm desperate to get my new system working!

 

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5 Replies
pokester
MVP

Re: Boot Kit taking forever :(

@amdmatt   might be able to look into it for you.

ray_m
Community Manager
Community Manager

Re: Boot Kit taking forever :(

I reviewed your ticket.

 

You initially sent a batch of 4 photos, one of which was of the CPU. Unfortunately, due to the angle the photograph was taken, neither the serial number of the CPU or any other details on the face of the CPU was visible. This was a requirement as mentioned to you in an earlier email.

I do notice that you have a since uploaded a new picture of the CPU which clearly displays the serial number, therefore your Boot Kit request is now being processed.

uno99
Journeyman III

Re: Boot Kit taking forever :(

I have not received the bootkit yet and I've asked for a tracking number but my request hasn't been answered. Ray could you help me again please?

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uno99
Journeyman III

Re: Boot Kit taking forever :(

My RMA#
    2000299384

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hynsey
Journeyman III

Re: Boot Kit taking forever :(

Hi Ray,

Any chance you could check on status of my boot kit request (8201040823).

Raised it 29th, and got two automated mails.

Got human mail looking for evidence pics etc. on 30th Dec, and replied promptly that day. Haven't heard anything since.

Appreciate any help you can give.

Cheers.

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