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Journeyman III
Journeyman III

AMD Ryzen 7 FREEZING on Asus Prime B-350 plus

Hi,

I have this system:

CPU: AMD Ryzen 7 1700 -  cpu FOR dt (8c / 16t, 20MB Cache)-3.0 GHz Base /3.7 GHz Precision

SN: 9R64380N70127

MainBoard: ASUS PRIME B350-PLUS

Memory:  Memoria DDR4 Crucial 16GB/2400 - Supported by MainBoard List.

SO: Linux Ubuntu 18.04 - updated.

The system freeze after long idle or some times freeze without reason.

I read in internet forums some people with same processors problems, they call guarantee to substitute, solve the problem.

Is it my processor in this failure list?

What I need todo?

Thanks

2 Replies
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Esteemed Contributor III

Re: AMD Ryzen 7 FREEZING on Asus Prime B-350 plus

If you believe you CPU may be defective, open a AMD WARRANTY REQUEST form and they will tell you if it needs to be replaced or not. AMD Warranty Request Form

If not applicable than open a EMAIL AMD SUPPORT ticket and ask them if your CPU is listed as a defective CPU: Email Form

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Journeyman III
Journeyman III

Re: AMD Ryzen 7 FREEZING on Asus Prime B-350 plus

Same problem too.

ASUS PRIME B350-PLUS, BIOS 5220 09/12/2019

AMD Ryzen 7 1700

DIMM Slot #016GB DDR4 PC4-21300
Patriot Memory (PDP Systems) / PSD416G26662
19-19-19-43 / 2666 MHz / 1.2V
DIMM Slot #116GB DDR4 PC4-21300
Patriot Memory (PDP Systems) / PSD416G26662
19-19-19-43 / 2666 MHz / 1.2V

$ cat /etc/system-release
ALT Workstation K 8.3  (Centaurea Ruthenica)

$ uname -a
Linux main.localdomain 4.9.201-std-def-alt0.M80P.1 #1 SMP Wed Nov 13 12:42:28 UTC 2019 x86_64 GNU/Linux

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