cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

Anonymous
Not applicable

AMD Ryzen 7 2700X running max speeds

Jump to solution

Good afternoon AMD Community,

 

Was wondering if you can please help me, I was cleaning my PC because it was getting dusty inside and out :robotsad: so I had to clean it (doesn't help living in a dusty home :smileytongue:) anyway I DIDN'T touch any of the cables & I plugged the PC back in and now my CPU and the stock AMD Cooler is randomly running at max speeds.

 

Can you please help, it's stressing :smileymad: me out slowly!

 


--

Kind regards,

DanTMan64

0 Likes
1 Solution

Accepted Solutions
pokester
MVP

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Actually if you are in your 3 years from purchase it would be under warranty. You can start the process here:

 

https://www.amd.com/en/support/kb/warranty-information/rma-form

 

If you need just the fan I am not sure they are sold retail. You could contact Cooler Master and see if they sell a replacement fan as they make these coolers for AMD. 

View solution in original post

20 Replies
Dan1
Adept I

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Just go to the BIOS (del when PC starts) and look for some settings about fan speed, maybe during cleaning u drop a bios preferences

Anonymous
Not applicable

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Hello @Dan1,

 

I've already been through my UEFI / BIOS settings and they are all fine. The fans go loud when in the UEFI / BIOS, please see the images down below. Also my CPU yesterday was at 80C in the UEFI / BIOS forgot to add it just keeps rising.

 

 

20201225_154216.jpg

 

20201225_154311.jpg

As you can see the temperatures 🌡up above.

 

 

--

Kind regards,

DanTMan64

0 Likes
benman2785
Big Boss

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

1. CMOS
2. your CPU-Temp in BIOS is WAY to hot - maybe your CPU-Cooler isnt fit properly anymore
3. buy good thermalpaste - and re-install cooler

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
Anonymous
Not applicable

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Hello @benman2785,

 


@benman2785 wrote:

1. CMOS
2. your CPU-Temp in BIOS is WAY to hot - maybe your CPU-Cooler isnt fit properly anymore
3. buy good thermalpaste - and re-install cooler

 

To answer your 3 questions, the CMOS battery is BRAND NEW, my CPU cooler is fitted properly and I've double checked this, I have put fresh thermalpaste down. Still nothing :smileysad:.

 


--

Kind regards,

DanTMan64 

0 Likes
benman2785
Big Boss

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

1. with CMOS i meant you should do a CMOS (reset BIOS to factory settings via hardware - not software)
2. 69°C in BIOS is VERY HOT! - my 2700X is running 40°C in BIOS after 15min
3. what thermalpaste you used?

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
Anonymous
Not applicable

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Hi @benman2785,

 

Thanks for the speedy reply :robottongue:, now I'll answer your asked questions:

 


@benman2785 wrote:

1. with CMOS i meant you should do a CMOS (reset BIOS to factory settings via hardware - not software)
2. 69°C in BIOS is VERY HOT! - my 2700X is running 40°C in BIOS after 15min
3. what thermalpaste you used?


 

1 I've already did a CMOS reset, 2 I know :catsad: it shouldn't be running at nearly 70°C in UEFI / BIOS, lastly I used ARCTIC MX-4 Thermal Compound Paste (https://www.amazon.co.uk/ARCTIC-MX-4-2019-Performance-Durability/dp/B07L9BDY3T/) :manlol:.

 

 

--

Kind regards,

DanTMan64 

0 Likes
benman2785
Big Boss

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

MX-4 should be ok...
what is your cooler?

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
Anonymous
Not applicable

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

Hiya @benman2785,

 

Thanks for the reply, my cooler is AMD Wraith Prism Cooler :smileyhappy:. 

 

Has soon as I replied back to you I had a e-mail back from AMD:

 

Spoiler

Dear ********* ,

Your service request : SR #{ticketno:[*********058]} has been reviewed and updated.

Response and Service Request History:

 

Thank you for the email.

I understand that your cpu fan is running at high speed in idle state. 

 

I suggest you to Please remove the CMOS battery and reset the BIOS to the default and check the issue status. Also please make sure of installing the latest BIOS and the chipset version available for your Motherboard.

 

Thank you for contacting AMD.

 

In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.

Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.

If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.

Best regards,

Tarun

AMD Global Customer Care

_____________________________________________________________________________________________

This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign.  There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.

The contents of this message are provided for informational purposes only.  AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided, and reserves the right to change such information at any time, with or without notice.

_____________________________________________________________________________________________

I've replied back to them saying I've already did all of this.

 

--

Kind regards,

DanTMan64

0 Likes
elstaci
MVP

Re: AMD Ryzen 7 2700X running max speeds

Jump to solution

The Wraith Prism has a HIGH/LOW Performance switch on the side of the body of the CPU Cooler.

If the switch is set at LOW change it to HIGH and see if that helps any. 

On High it the fan will run faster thus keeping the CPU cooler.

Possibly while cleaning the Prism you accidentally moved the switch from what it was before.