Processors

[vyong1]

Hi Guys,

Would like to ask it was my 1st time purchasing an AMD ryzen 5 5600X so i did not a video the unbox as normally one wouldn't expect is to have any issue with the QA of AMD. but to my surprise i pulled out a warp out of shape cpu protection case that does not have the AMD ryzen stick and along with it bent pins along the corners and side. wondering if i am able to get a warranty for this as obviously it could be seen from the picture that the CPU protection case is totally warp out of form and unable to provide protection to the CPU causing damage to the PINS.

[goodplay]

Depending on where you purchased from, get a refund/replacement from seller.

[vyong1]

currently what i have returned to the supplier but issue arise is that they said that i would need to return everything including the sticker in order to raise a refund/ repair which in my case i open it does not come with it. just wondering if that is true or just the supplier reluctant to process this warranty?

[goodplay]

Unless AMD are using different packaging in various countries, i think you've been sold a Fake.

I have a 5600x, the product sticker is on top lid and partially on back panel, there is no fan cut out, one side panel has cut out for cpu and the plastic protector looks to be different.