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arxilox
Adept I

AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

Hello!

A BIG problem:

AMD Ryzen r5 2400G+Asus Prime b 350 m-a often freezes during looking online or offline cinema - picture stops and it sounds like "trrrrr". Sometimes after it blue screen of death appears. Then only by reset I can switch off the computer. Overclocing is switch off, temperature of processor and other components are always normal. Freezing can be after 15 minutes of watcing, after 40 minutes, can be twise during the film or can not appear at all this time. Freez corresponds to the error Kernel-power 41 (63). Sometimes there was a problem with Internet connection after reboot.

What I did for fix it:

1. Reinstall Windows many times - not usefull

2. Tested all details and OS by different software - everything is OK.

3. Windows has all last updates.

4. Reupdated the BIOS (on advice of Asus support)

5. Reinstalled all drivers

6. Connected to Internet via cable or Wi-Fi - all the same.

7. Watched by using Google Chrome or browser Microsoft Edge - on Microsoft Edge freezings appears after several brakes (picture stops, then go on again).

P.S. The computer is assembled with these components:

Processor: Amd ryzen 5 2400G box

Motherboard: Asus PRIME B350M-A

RAM: Hynix [H5AN8G8NMFR-UH] 8gb

OS Windows 10x64 bit, bios 3803

Power supply: Cougar vte500

HDD: toshiba p300[hdwd110uzsva]

AMD and everyone, what can you say? Please, help!

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44 Replies
tamamoe
Journeyman III

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

Dude I have the same issue did the same. This just makes me regret not getting an i3 8100 instead .

my specs are

Processor: AMD Ryzen 5 2400g

Motherboard : Asrock AB350M Pro 4

RAM: Crucial ddr4 8gb

OS Windows 10x64 bit

Power supply: Coolermaster Mwe 500

HDD: toshiba 1tb

SSD: samsung 850 evo 250gb

fauzansandy
Adept I

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

me too

my specs are

Processor: AMD Ryzen5 2400g

Motherboard : MSI B350 Bazooka

RAM: T-Force Dark Gray 3000Mhz 8gb Dual Channel

OS Windows 10x64 bit

Power supply: Gamemax 600

HDD: WD Green 1tb

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fauzansandy
Adept I

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

I have read some articles about this problem, tomorrow I will update bios hopefully solve the problem, i will let you know afterwards

oguzhankab
Journeyman III

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

Hello,

I have the same problem. The pc runs perfectly but its just freeze when I open a video, especially on youtube, ofcourse not always. I can not figure out why.

Amd Ryzen 5 2400G

Asus A320 M-K

arxilox
Adept I

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

Hello! what is the result? What version of BIOS had you? I have the latest.

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arxilox
Adept I

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

By the way, my computer never freezes on youtube... And during 2 days there were no freezes, although I watched films... it already happened once, but then hangs started again

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raven77
Journeyman III

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

Make sure you have no monitoring programs conflicting with each other, uninstall Asus AI suite, that was the cause of my crashes.

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fauzansandy
Adept I

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

FINALLY NOT FREEZING ANYMORE

reinstall windows with new updated fall edition(march 2018)

then install driver

no freezing until now

_sirius_
Adept II

Re: AMD Ryzen 5 2400G + Asus PRIME B350M-A = freezing + BSOD

I still use my  750TI video card because I've found that the drivers for the 5 2400g + asus x370 A need some improvement.  They should have some better drivers and bios in a few months.

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