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Processors

optix
Journeyman III

AMD Processor unknow

Hello
I have one problem and I didn't how fix.

I put a new processor on my motherboard and when I leave(when run):

BIOS show Unknow
Specy show name processor
CPU-z show processor on one place,but below show Processor unknow
When I open System Information show Processor unknow
I open My PC-right click mouse button-properties-show Procesor unknow.

Below is the picture, everything I'm talking about(Here is a link from the image https://prnt.sc/huuqkj)
I know,my English is not good.

Dont look version Bit Windows,not for all time,just while fix problem with Processor Unknow..

AMD Processor unknow.png

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6 Replies

Re: AMD Processor unknow

It's because your motherboard doesn't officially support that processor. While Socket AM3 processors, which that is, will work in Socket AM2/AM2+ boards, which yours is, it still requires full support by the motherboard manufacturer else you're going to get that problem.

https://www.asus.com/Motherboards/GSURF365/HelpDesk_CPU/ 

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optix
Journeyman III

Re: AMD Processor unknow

But work normal(boot Windows,not have pip sound and other,can see picture)..

Should I update the BIOS maybe?

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Re: AMD Processor unknow

That motherboard does not support that processor on any BIOS release.

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optix
Journeyman III

Re: AMD Processor unknow

S**t..I cant understand how work normal and  he sit on motherboard normal-not have problem..

Just once more-my english is not good

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anthonys
Adept I

Re: AMD Processor unknow

Because the BIOS is looking up a code in an internal table to find your CPU's name and that code isn't in the BIOS table. The BIOS needs to be updated. It works because the CPU is compatible but the BIOS programmers didn't know about that CPU code when they wrote the BIOS.

optix
Journeyman III

Re: AMD Processor unknow

Maybe...

but the cpu is not on the support list of the motherboard .. and I'm not sure it will fix a bios update because the latest BIOS update for the G-SURF365 went out 10/10/2009

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