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Processors

sirrah99
Journeyman III
‎02-23-2021 02:19 PM

5900x RMA ETA?

I sent my 5900x into RMA 3-4 weeks ago with Fedex shipping label provided to me. It arrived on Feb 9 according to Fedex. 

I never received any confirmation email about next steps since. Can someone put me in touch with someone to check on my case? 

Ticket Number: 8201054122

RMA Number:2000305494

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michaelsj1
Adept I
‎02-24-2021 09:12 AM

Re: 5900x RMA ETA?

Would recommend you send a new email (if now several) to AMD customer support asking what's going on too. I suspect they have limited supplies on the 5900x, hence the long wait. But yea, definitely pester them as much as you can, to ensure they deliver a replacement.  It took AMD about two weeks for them to finally send me my 5800x replacement after they received the faulty CPU at the Florida warehouse. 

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