Processors

[Smartboomer]

Hello,

I've been trying to install Windows 10 for 2 days on my brand new computer with no luck. The installation process always freezes at the same point, while "detecting devices" around 30-50%, and then the system reboots. After a few reboots, I get the message that Windows failed to install.

After 2 days of failed attempts, I went into the BIOS and turned the onboard devices off. After that, Windows installed without a problem and I am able to get a perfectly working Windows desktop.
So, I installed the necessary drivers, reboot and everything works.

I narrowed it down to the onboard LAN in the BIOS, and when I enable it again, then Windows will not start. It gets to the screen with ASRock logo and spinning dots, after a few seconds it freezes and reboots. It just won't get to the desktop, not even in Safe Mode.

The only way I can start (or install) Windows is by keeping the LAN disabled, and that's not an option for me.

With LAN disabled, I ran stress tests (on the CPU, memory, GPU) and I haven't experienced an issue with stability, temps or anything.

I know that everything points to the motherboard, but today I swapped my motherboard via Asrock RMA for a new one (Asrock X570 Taichi), and I am experiencing the exact same problem with the new board.

I cannot get my head around this. Two different motherboards giving the same problem, but cpu/gpu/ram/psu are rock solid through stress testing, benchmarking, gaming or just regular Windows desktop.

Asrock claims they tested my cpu while I was there, and everything worked. (I didn't have acces to their testing environment)

I have no idea who or what to believe anymore  

I uploaded 2 clips to youtube, with and without LAN enabled :

Asrock X570 Taichi : Can’t install Windows with LAN enabled in BIOS - YouTube

Asrock X570 Taichi : Install Windows with LAN disabled in BIOS - YouTube

My system:
ASRock X570 Taichi (latest BIOS 4.60)
AMD Ryzen 9 5900X
G.Skill Trident Z Neo 3200MHz
Seasonic Prime GX1000 Gold
Aorus 1TB + 2TB Gen4 M.2 NVMe
RTX3080 ti Founders Edition

-CSM disabled, UEFI

-no secureboot

[ThunderBeaver]

This is odd it could be bad hardware components. We've seen the reports that a lot of bad chips got in the market from non allied over seas nations.

Though it could be bad firmware in the LAN controller and bad QA from the manufacturer.

You could bypass the onboard LAN by disabling it and installing a PCIEx1 or PCIEx4 LAN Card. You could even use a portable LAN that connects via USB.

The last I checked aftermarket LAN cards were fairly cheap considering most everybody has gone wireless and most of these LAN card have built in Bluetooth and 5G for under $100.

I know it's frustrating but PC building often involves overcoming unforeseen obstacles.    

[elstaci]

I would try first uninstall all the LAN drivers from your motherboard from both Windows Settings and Device Manager.

Then let Device Manager use Windows Update to install a LAN driver or use Device Manager to install a LAN driver from Windows own native drivers. But you will need to know the type of LAN Driver to do this unless there is a generic LAN driver that Device Manager can install.

Best option is let Windows Update install a the LAN Driver and see if the same thing occurs.

Could also be a conflict with another driver that connects to the internet.

What seems to be happening is that when Windows is first loading the drivers after booting up that it gets stuck on one driver which it is probably trying to start but can't. But Windows  keeps trying and trying.

So it seems like the LAN Driver from the Motherboard is not compatible with the Windows version you are installing.

Enable Windows Verifier and run it.

Of course since you don't have the LAN Driver installed you will need to install the LAN driver after enabling Windows Verifier.

You can google Windows Verifier to see how to configure it to check to see which driver or drivers are causing Windows to act up when booting up: https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier

But as @ThunderBeaver mentioned, for a workaround, you can purchase a LAN PCIe card.

[Smartboomer]

Thanks for the reply guys

It does indeed seem like windows get stuck after trying to load the driver during initial setup (the youtube clip I posted). I found this in the setupapi.log. Driver got installed, and during device restart the system freezed :

dvi: Restart required for any devices using this driver.
dvi: Install Device: Configuring device. 17:58:34.065
dvi: Configuration: net1ic64.inf:PCI\VEN_8086&DEV_1539,*
dvi: Install Device: Configuring device completed. 17:58:34.065
dvi: Device Status: 0x01802000
dvi: {Restarting Devices} 17:58:34.065

I know this might sound like a stupid question, but is there a way to update the firmware of the onboard LAN myself ? Or "slipstream" a new(er) driver onto the Windows USB flash drive/ISO ?

While I was uploading my clips to Youtube, I came across another user with the exact same problem, only his motherboard was an Asus X570. So it doesn't seem isolated to Asrock alone. Maybe they both use the same LAN controller, I don't know.

The easiest workaround would indeed be to buy a seperate LAN card, but besides not liking the look of it I also don't have any room left due to hard tubing for the watercooling system I am building..

Maybe I can just get an MSI board which uses another LAN controller. They use Realtek, as opposed to Intel on the Asrock and Asus motherboard.

Either way, if I could exclude my CPU from being the problem, that would be a great start (runs perfect under any stress test and/or benchmark so far). Do you think, in your opinion, that the CPU might be the problem ? Because when I went to swap my board with Asrock support today, they told me that if it happened again, the CPU would be the cause of it & I should request an RMA for that.

Thank you !

[hrpuffnstuff]

LAN stopping windows is not normal so I would RMA the board or if you can return it for another brand of board.

[Smartboomer]

hrpuffnstuff : I agree with you on that. But I just RMA’d my previous board for this one. Do you think I might have gotten 2 defective boards ?

[ThunderBeaver]

I was researching and reviewing some X570 MOBOs for my next build and I found something that really bothered me.

I was looking at an MSI X570 Pro Carbon and Asrock X570 Elite Gaming Series and a Gigabyte X570 (cant recall the exact serial model).

What bothered me is they were all AMD MOBOs but had integrated Intel audio and Integrated Intel LAN and Wireless.

Wouldn't that create both a hardware and software conflict in the BIOS?

How can you run AMD and Intel firmware on a MOBO without the board spontaneously combusting? 

[BettyRNorahDeniels]

i updated the firmware of my motherboard (x570 asus prime p) prior to installing 5900x.

after i installed 5900x, it went through bios and stated new cpu installed and in the bios page, i can confirm it read 5900x as the cpu.

when i leave the bios page, the windows wont load and stuck on loading screen.

anyone know why the reason for this is?

could it be a faulty CPU or since its reading fine in the bios its not the CPU but rather something else?

current bios for the motherboard is PRIME X570-P BIOS 3001 and that is the latest one that's echatrandom  supporting 5900x

[Smartboomer]

So, I managed to solve my problem..by swapping the Asrock board with an MSI X570S Tomahawk.

I was able to install Windows perfectly fine, just how the installation of an OS should be. Straightforward. Everything has been running smooth and it even overclocks like a champ.

The difference between the asrock and msi board is the LAN controller. Several users have had the same problem I had, and disabling it ‘solved’ the problem. But for a board with this price tag, I don’t consider that to be a fix.

I advice other users to stay clear of this board, even though asrock claims nothing is wrong and they even make it out to be my fault to some degree. As if I don’t know how to properly build & install a pc. 

Thanks to all the people who replied in this thread !

[ThunderBeaver]

Glad to hear that your rig is working.

I don't think anyone can accurately measure the frustration one feels after the cost and time spent on building your own gaming rig and for reasons that just don't make logical sense some little bit of software hardware or both stops your progress in a way that almost seems designed to do just that.

Been using MSI MOBOs for 16 years now. On Intel AMD and Invidia setups and not one has failed. All builds from my clients have been upgraded to run with windows 10 some have even upgraded for windows 11. The thing is I prefer to teach others how to maintain and upgrade their PC's I even assist them in finding the best prices for upgrade hardware and software.

Yes I could make money by charging people for DIY knowledge but info is still fairly free and I just see doing so as a form of greed that would only benefit me in the short term.

About MSI MOBO's keep a close eye on their hardware and software support lists. When they push new BIOS updates their hardware and software compatibility expands to a surprising level.

For example. My board MSI X370 M7 ACK top CPU supported was Ryzen 7 2700x. The top BIOS update was updated with new software which I had the previous top BIOS. So I re-flashed  my BIOS and now I can support up to the Ryzen 9 3900x and 3950x.

When you get a chance send a post with your rigs benchmark score. That system sounds like a beast.

[hrpuffnstuff]

My Gigabyte X570 Aorus Master has the intel components and they all work fine together.  I also run the intel update assistant and it keeps my drivers on the latest version.  My 5800h laptop also has intel components and they work fine so that is a non issue.

[Smartboomer]

My Asrock board wouldn’t even let me install the LAN driver, either with the Intel tool or the setup from the Asrock product page. Kept freezing & rebooting.

On my initial board ánd the new one through RMA. I contacted Intel through their online support chat and they acknowledged the issues with this board. Stating that some of these boards needed either a firmware update for the LAN controller (which Asrock flagrantly ignored when asked) or some even came without programming.

[elstaci]

According to the Hardware ID you posted this is what the device is:

Found this Intel Support page that concerns IBA or Intel Boot Agent which is enabled/disabled in BIOS. It runs before Windows loads: https://www.intel.com/content/www/us/en/support/articles/000005626/ethernet-products.html

Not sure if the above applies to your BIOS or Motherboard. It seems to be a Server type BIOS option.

Try installing the latest Intel Drivers for your ASRock using Intel own Driver updater. I use it to update my Asus Intel WiFi/Bluetooth drivers from my AMD motherboard: https://www.intel.com/content/www/us/en/support/detect.html

I have been using this Intel Driver Updating Utilities without any issues. It checks all Intel devices and tells you which Intel drivers it has updates for.

Once I  use this Utility I need to enter Windows Services and disable two Intel Support Assistant services so that it won't run in the background all the time. Later on I just enable those services again to run Intel Support Assistant.

NOTE: You can upload 3rd party drivers during Windows Installation before install Windows 10. If I recall the Installer asks if you want to upload any drivers before installing Windows during the Installation process.

EDIT: Open a Thread at this Tech site that are specialist in Windows BSODs and issues: https://www.sysnative.com/forums/  They are, I believe, former Microsoft Windows developers or programmers.

They will ask you to download their own Utility that helps them analysis your PC Windows OS. If they are able to locate the issue causing your Windows to crash they will upload a special file for you to run that will fix the problem if applicable.

[jhaidariye]

First go to BIOS settings in your BIOS and restore default settings then install windows 7 after you have installed windows 7 successfully.
go to Microsoft website and download a fresh copy of windows 10 and then run setup of downloaded windows 10 ISO file and setup will ask you if you want to keep everything and upgrade your windows 7 to 10 or make new and clean install choose keep personal files and upgrade windows I tried this solution and it fixes my problem.