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aeromachinator
Adept I

Re: 5800X RMA — ETA?

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Alright, so I created a new followup ticket (8201033573) to my original one (8201026843), and hopefully I will be able to get AMD's attention—but I realize that I should put a damper on my expectations.

I've been lurking elsewhere on the forum and read about someone who's lost far more time than necessary (and even had to create more tickets than necessary) in RMAing his 5950X—all to learn a week after AMD received his defective chip that they did not have any stock for him at the moment. I feel for that guy, but such is, sadly, the state of affairs in a time like this...

So I've decided to keep that story in mind as I continue on with my RMA process.

tatane
Adept III

Re: 5800X RMA — ETA?

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You may want to try and call your local amd support number ( https://www.amd.com/en/support/contact-call )... Even tho they state they no longer do warranty stuff on the phone in the "welcome" (more like "get lost") message, this still helped my requests getting a bit faster answers when it felt about to stall again (pretty sure that's actually what got them to finally offer to send another CPU in the meanwhile so I'm not left with no computer at all since that message came in French after all my tickets , appart from phone calls to local french support, were made in english in the hope i'd get faster answers this way)

aeromachinator
Adept I

Re: 5800X RMA — ETA?

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It's Christmas Eve here in California, and much has been said and done in the last two weeks since I updated you guys on my thread.

AMD eventually approved my warranty claim without me needing to annoy them on their phone line, they sent me a pre-paid shipping label, and two days later my 5800X was on its way to Miami for inspection. The defective chip passed the inspection tests and AMD, in e-mail, pledged to ship out a replacement, followed by a shipping confirmation shortly thereafter.

The only qualm I have now is that they didn't provide any tracking information for the new chip. Is it going to mysteriously show up at my door next week? Or can I contact AMD for a tracking number on my replacement?

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tatane
Adept III

Re: 5800X RMA — ETA?

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They indeed don't send you the tracking number, but seems in most case you get a tracking email or text from their transport provider of choice in your geo (that was the case for me when they decided to send me that 3100 while waiting for them to have a 5950x they can send me to replace mine) ...

They tend to send it pretty fast once they say so, so it should hopefully be with you soon now :)

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aeromachinator
Adept I

Re: 5800X RMA — ETA?

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Alright, so here's my last update:

I got my replacement 5800X in the mail today, and FedEx delivered it very quickly—true to @tatane's word indeed. It works and I can finally not worry about having just seven cores!

Thank you to all those who responded to this thread. This case is closed.

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nermain
Journeyman III

Re: 5800X RMA — ETA?

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That's weird man, I sent my CPU to them 2 months before you and not only I didn't receive a replacement , I didn't receive any email at all. I contacted them 5 times and no reply. Can't they put out a statement to stop making us worry? Like "Hey guys, we have a huge backlog to cover or a bat stole your CPU sorry"


@aeromachinator wrote:

Alright, so here's my last update:

I got my replacement 5800X in the mail today, and FedEx delivered it very quickly—true to @tatane's word indeed. It works and I can finally not worry about having just seven cores!

Thank you to all those who responded to this thread. This case is closed.


 

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mrsense
Adept II

Re: 5800X RMA — ETA?

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Is there QC issue with AMD (or TSMC)?

There seem to be a lot of RMAs with the new 5000 series Ryzen.

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