Hello All. I will try to do it very simple:
Problem:
My new build with the below specs reboots randomly with no BSOD. Just freezes for a second, turns into black screen and reboots without loseing completely power. The Windows Event viewer throws WHEA Logger 18 (Cache Hierarchy error) and sometines just Kernel Power error 41.
When this happend?
Anytime. Maybe idle, maybe watching some youtube or playing any game (demanding or not)
Specs:
Ryzen 5 5600x
Crucial Ballistic 2x 16GB RAM
RTX 2070
Gigabyte Aours Elite V2 (Rev 1.0)
Troubleshoot:
I have read almost every post with this error. I have the RMA running, they come for the CPU next Monday, but until then I want to make some test with any of your help. Changed PSU, update BIOS, run different BIOS version suposelly more stable, update chipset AM4, clean windows install in different hard drives, updating graphic drivers, checked and changed all power and energy options in windows (including fast boot), tried to disable XMP, c-states, PBO, Core Performance Boost, run the system with no overclock at all. tried different SOC and DRAM Voltages... Nothing helps
OCCT Memory test crash every time before 10 minutes, throwing the errors I mention.
In dump files I got the followin error:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff900f9154eb90, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bea00000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000108, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffff900f9154eb90
BUGCHECK_P3: bea00000
BUGCHECK_P4: 108
PROCESS_NAME: smss.exe
STACK_TEXT:
ffffc00f`3b0fa150 fffff801`6715989f : ffff900f`9154eb70 00000000`00000000 ffff900f`9154eb90 00000000`00000022 : nt!LkmdTelCreateReport+0x13e
ffffc00f`3b0fa690 fffff801`67159796 : ffff900f`9154eb70 fffff801`00000000 00000065`00000000 00000065`d6bff9c0 : nt!WheapReportLiveDump+0x7b
ffffc00f`3b0fa6d0 fffff801`66fbda49 : 00000000`00000001 ffffc00f`3b0fab40 00000065`d6bff9c0 00000000`000001fc : nt!WheapReportDeferredLiveDumps+0x7a
ffffc00f`3b0fa700 fffff801`66dcf487 : 00000000`00000000 ffff900f`916ea030 00000000`00000103 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x59
ffffc00f`3b0fa730 fffff801`66c071b8 : ffff900f`952c0000 ffff900f`952d7060 ffffc00f`3b0fab40 ffff900f`00000000 : nt!NtSetSystemInformation+0x1f7
ffffc00f`3b0faac0 00007ffb`9140f4e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000065`d6bff968 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`9140f4e4
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: LKD_0x124_0_AuthenticAMD_BANK0_MSCOD0000_MCACOD0108_PCC_UC_IMAGE_AuthenticAMD.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {509acb9c-038f-dfdb-adc2-7917670271d1}
Followup: MachineOwnerAny Help is appreciated. Any help is really apreciated.
