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PJOC
Journeyman III

3970x extreme underperformance - maximum 14% cpu utilization in task manager

So since installing my new 3970x the cpu is running painfully sluggish. Windows don't click open straight away and folders slow to load.

Just did a maxon Cinebench render test and  I’m coming in at lowest ranking after several tests. NOT GOOD!

Checked the task manger and all the cores are only 14% utilized in the task manager. 

Tried re-seating the cpu. Flashed the latest bios, cmos re-set and installed all the correct chipset and gpu drivers and it’s a running off a 2TB WD black ssd with a reformatted fresh install if win 10 update 212h.

Brand new mobo, brand new PSU and the cpu temp readout on is never over 59degrees. *Update ran HWmonitor and the CPU clock core value is 546 mhz - this cant be right.

Is there a software fix for this or do I need to return my CPU back to suppliers under warranty?

System Spec:

3970x

ROG STRIX Zenith Extreme II Alpha

ROG STRIX THOR 1200 PSU 

ROG STRIX RTX 3090 GPU

128 (4x32) GB Corsair DDR4 3600 mhz ram

2 TB WD Black M.2 SSD

Cooler Master MasterLiquid ML360 Mirror RGB

 

 

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8 Replies
misterj
Grandmaster

PJOC, please install the latest AMD Ryzen Master and post a screenshot of CineBench R23 running.  What Power Plan are you running and have you made any changes to it?  Thanks and enjoy, John.

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Hi Mistrj, thanks for your reply, here are those screenshots you requested:

The power plan is set to AMD Ryzen High Performance 

Yeah I'm not really enjoying this, I waited over three months for delivery of this new CPU and I have now wasted a week trying to get it to work while in the middle of big project. luckily I have my backup 1950X workstation which has been a life saver, but could really do with those additional 32 cores right now as running a lot of CPU intensive simulation and rendering of CG!CINEBENCH R23.200 20_05_2022 7_15_48 AM.pngCPUID HWMonitor 20_05_2022 7_09_23 AM.pngTask Manager 20_05_2022 7_12_53 AM.png

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PJOC, I replied to your post yesterday but it is not in the forum today.  Enjoy, John.

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PJOC, I must see the Ryzen Master screenshot to try to figure out what is going on.  Please run your Cinebench again with the latest RM running and post a screenshot - do not need to see the Cinebench SS. Please do not run HWinfo.  Still trying to recover my post from last night.  More later.  Enjoy, John.

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PJOC, please open an AMD Support Request.  You will need to disable Virtualization to install Ryzen Master (RM).  Thanks and enjoy, John.

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PJOC, please see this thread:

Mother of all Stuck Clocks threads

I strongly suggest you be very careful with the POCHOT option suggested there.  This stops shutdown of an overheating processor and can cause damage. 

I do suggest you try the Ultra Performance power plan and please remove any applications that propose to help performance (such as from your MB vendor).  Hope there is some help here.  Enjoy, John.

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Yeah, thanks for the help, but none of these possible solutions solved it. I've sent the CPU back to my supplier for testing and possible replacement under warranty. Hopefully it is the CPU and they just replace it with a new one. 

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Thanks, PJOC. Please post your outcome.  Enjoy, John.

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