First of all, you need to use the system BIOS in factory settings for a while. If the problem still exists, it is necessary to try a different PSU. If the problem still exists, the error is most likely caused by the motherboard.
The error message you shared indicates that the system was not shutting down properly. Not the cause of the error.
There have actually been a lot of reports of this behavior on Asus boards when populating all 4 ram slots and trying to enable DOCP.
This thread is has pretty much the same thing going on: https://community.amd.com/thread/257612
The advice given in this thread would be things for you to check too.
Likely you should reach out to Asus support with your issue. They should be able to assist in trouble shooting if their board is an issue or if it is memory. It certainly can be a power issue causing an issue but likely since it only happens when enabling DOCP it is not that. Regardless worth a try.
i ll test it new psu , if random restart keeps going, than i ll report it to Asus Global
They know me cause, i had big problem with Asus ROG 5700xt and they payed back money.
You are welcome. I hope you get the situation sorted with as little inconvenience as possible. Report back what ends up fixing thing as it will help other users like you.
Pc s working 2 hours witout no restart with new PSu
tested 30 minutes w,th OCCT no erros.
Performance LEVEL 3 (OC)
everything s ok now.
if i have any reatart again, i let you know
old Psu 850 High Power 80 Gold
new Psu Corsair RM850 Gold
What are your CPU 12v and GPU 12v values when the OCCT power test is running? What are your minimum CPU 12v and GPU 12v values? You can check it with HWINFO64. Is the PSU looking good?
unfortunately , i had 2 times restart with new psu. i think is Motherboard xmp2.0 issue.
i send pic , now i m trying new settings.
i set manuel 3600
u can see 12v 5v 3.3v
and others in pictures
in this settings
i get high numbers on cpuz
xmp2.0 disable manuel 3600
Performance Level 3 OC
old settings i had
single core 538-539
multi 8330 - 8340
i ll test new settings till random restart
ok thank u
Performance Enhancer --auto
XMP2.0 (D.O.C.P) enable ?
but first , ll test new settings with Level 3 OC mode
if i had random reatart again let u know
thanks for replay
yes i can send mobo to asus but i have to wait 2-3 weeks for a results. if ve enoguh money , i can buy a new mobo maybe ASUS x570 F
I mean that Performance Enhancer should be "disabled", not auto.
This feature increases the TDP and the VRM loads.
If XMP does not change this feature (Performance Enhancer), I think you can choose what you want.
Level 3 OC (Performance Ench.)
This is your choice that may make your system unstable. I've told you this over and over again. This choice is very likely to cause the problem. And you still hope that the system will remain stable with the same choice. You can also try 3200-RAM. But I wouldn't try this if I was there. Because I think this won't fix the problem.
mstfbsrn980 i assure you that 3600 ram can cause reboots without bsod (at idle most of the time), i had the same problem ... 3200 is the first thing to test as 3600 is overclocking of the system (not the ram sticks they are not the problem) ... and as you said , no level 3 oc thing too, that's just adding confusion to the analysis
only on Edge Chrome when i googled something. i formated 3-4 times for this problem. all drivers are upthedate. chipset, nvidia, and bios
last nite i played game 4-5 hours and no resstart with this settings LEVEL 3 OC , xmp disable, and 3600 manuel, 4-5 no restart deuign game
then when googled restart 2 times
What is your CPU cooler? Can you take and send a picture showing the air flow of your PC case?
If RAM was a problem, your system would have a freezing problem. WHEA errors may be caused by RAM with low probability. That's all...
The motherboard somehow cuts off the power of your system to protect itself. All the information you give shows this.
yes only when xmp enable i m having tihs restart
but i used 3700 x + 2*8 ram xmp enable and level 3 oc 6-7 months with no RESTART
than i bought 3900x and used with 2*8 xmp enable level 3 oc 2 months with no restart
and finaly 3900x + 4*8 xmp 2.0 lecel 3 Oc random restart
i think there s no any hardware problem maybe bios
i have artic 2 280 with pull-push 4 fans
cooler sisterms are reallty good cos, in AIDA64 and other tests i seen max 70 degree in 1 hour test
You have already experienced before that 3600 does not cause restarts... So this may be some kind of answer to the other retired citizen. Remove the two DIMMs you purchased later from your system and reset the BIOS to factory settings.
don't do that, it's not about your mb (maybe bios version at least , but there is nothing wrong with your hardware) you allways can wait for next version , and soon you will understand that you waste a lot of time...we are not speaking about cpu frequency here , just ram ... sometime a bios update can make you gain speed on cpu and in the same time loose on ram , the important thing is the overall result, and not being stuck on some figures
My only goal is for you to find the cause of the error. I don't think RAM is causing this problem. But since you are using 4 DIMMs, some controller go to the motherboard and BIOS check, and I thought that something like this might cause a rare restart problem.
It is a mistake to use 4 DIMMs for a system without quad-channel support. Also, the cooling of your system seems very good. For this reason, you may experience such a problem as the VRM (or chipset) cooling of the motherboard is insufficient for your processor. Frankly, this is the reason I can think of. But what I wrote is empty because you could not get back to the things that should be done for testing purposes...
yes I know , i repeat for the last time, i had the same problem (no bsod reboot at idle or googling) until i set my ram to safe 3200 ...(and you add the level 3 oc that is not useful and adding to your confusion)
Return the motherboard if you can. RAM problems do not cause restart.
Thank you. You share very clear BIOS information. With these BIOS settings, 105w TDP will probably be much higher. And the TUF series VRM may restart when the temperature increases. So only the processor temperature is not important.
But if you want, turn off the Performance Enhancer feature and try it with 3600 RAM for the last time. RAM is not a problem in my opinion.
Hi , i already responded to you in another thread : no oc level 3 and set ram to 3200 , 3600 is oc... don't use xmp, put manual timings to 3200 (maybe use ryzen ram calculator to put the main right timings)
happy to see you have now a good psu , that clearly eliminates the psu potential problem , but now i'm pretty sure it's a ram problem (not your sticks but the fact that 3600 is oc for your system (not for you ram )), you could have tested your system with no oc before update your psu !
i used tihs config long time with no restart no error
when i ve 2*8 kit
2*8 16 xmp 2.0 enable
level 3 oc no error maybe 9 months
when i get 4*8 32
i had random restart.
Level 3 OC (Performance Ench.)
AND restart gain
i think 3600 is not workşng with 4*8 32 Gb ram
all bios settings defaut now only Level 3 OC on
3 hours no restart and cpuz test is good .
I have 4400 sticks that, were working @4400 in 2x8 for month ... as i go for 4x8 (added two more 4400 sticks , furthermore 2 differents kits : that is not recommanded), computer only booted @3600 ... thought it was stable , but noticed some reboots at night sometime not very often at all (maybe 1 time every 2 weeks), without pushing further the investigation...
but as i updated bios of my motherboard because bios update log says "improving ram stability" , i see restarts more often... and the only thing to solved this is to set ram at 3200
i don't know how to make you understand that 3600 is overclocking , so there is no garantee it continues to work after some update ... if you want your 3600 to work as before maybe you will have to downgrade every update you made since it was working ... that's my opinion ... don't use level 3oc if you don't know what it is , OC is evidently not ok to test stability in every case , ...restart from beginning
it's not because they are 3600 that you can make them go at 3600 with your ryzen system (or maybe you have to overvolt some components , but that's not a way to start to test for a stable system and that's not a way to analyse things)... again, the problem is not about ram sticks , it's about stabilty while oc to 3600... you don't oc your ram at 3600 you oc your system (flck @ 1800 etc)
maybe i 'm not clear enough i don't know lol , sorry but i won't be able to help you more i you don't test what i tell you
You are using the system with 1.5 core voltage. How powerful is your CPU cooler? How stable do you expect the system to stay at these settings? I am not suggesting you. I'm just trying to help you find the problem. It is normal that the system does not work properly at these settings.
cpu temperature 37° in bios that's pretty ok i think (depending of how long your system is running even in bios) ... 1,5V is absolutely ok and normal for ryzen at idle... not causing any heat
his components are way better cooled then mine