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squilliam
Adept I

3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

I have a new Asus Zephyrus laptop with the Ryzen 3750H.

It keeps setting itself to 400MHz or .39 GHz to be exact. 

It doesn't matter if the laptop is on battery or plugged in.

It doesn't matter what power plan it is on.

 

The only thing that resets the frequency is to reboot the machine.

Within a few minutes, it ends up permanently downclocking itself again.

 

I installed the new BIOS that was released 2 days ago. It's still not fixed. 

The laptop is not overheating. It doesn't have to even be doing a difficult task.

Tags (3)
7 Replies
neung2000
Journeyman III

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

I have same problem

huflungdung
Adept I

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

Pls see this thread too. I still haven't found a resolution to this issue.

https://community.amd.com/message/2950466?commentID=2950466#comment-2950466 

pokester
MVP

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

Have you all reported this to the company that made your laptops?

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jpvmet0
Journeyman III

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

Hellow !!!

I have the Ryzen 7 3700u stuck un 0.39 from the day one that i opened the box, Is a hp 15s-eq0262ng.

Yes i told to hp AND the answer was a mess. 

I tried everything, put new bios, old bios (from hp), reinstall win, install Ubuntu, install admadj, update the firmware. The only that i cant test because was imposible Is to unlocked the advanced functios of bios. 

In the only moment that the coller move at the Max speed Is when the bios Is installing, Is like from the bios it was locked from temp or whereever. I so so ungry , so if some one find a Solution , please anwser !!

Thanks a lotTask managerTask manager

 

0 Kudos
ocbtcmbcth69
Journeyman III

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

I get the same issue.

My CPU is Ryzen 7 3750H.

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Sanjay1
Journeyman III

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

Hey, I am facing same Problem in april 2021. Is your problem solved? If your problem is solved tell me the solution please.

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Sanjay1
Journeyman III

Re: 3750H Stuck at .39 GHz even when plugged in. Not thermal throttling.

Hey, are you able to solve the problem. Please tell me the solution if you have it

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