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Journeyman III

3700x reboots randomly on desktop

I bought a brand new bundle from amazon and a new 850w psu and it reboots randomly on the desktop my specs are 3700x cpu. 3400mhz lpx 16 gigs of ram. gtx1050ti gpu and a adx 850w psu. I have updaTed bios and enabled a profile in the bios for 1.35v for the ram.


4 Replies
Journeyman III

update: pc won't stay running unless 4 core's are threaded in bios. performed mem86 on ram and cpu. ram passed. cpu passing


hi, having the same problem myself, with the same processor. it started a few days ago. the only recent change I made was updating the mobo BIOS....but I did that nearly three weeks ago. I guess it could be a bug in the BIOS, or something, but weird that I had no problems initially after updating it.

along with reboots at the desktop, WHEA 19 errors in event viewer.

temporary fix (for me):

  • disable XMP profile
  • manually overclock the RAM and adjust timings to find stable settings.

I reduced RAM to 3200mhz (from 3600mhz) and timings accordingly. Voltage 1.36. FCLK 1600mhz.

I think the problem is FCLK clock, some bug in the BIOS or AGESA version. I cannot run FCLK over 1600mhz, at all, or the rebooting and WHEA errors appear.

My configuration was stable at 3600mhz for almost two years before this problem started.

edit - of course since your system is new, there is small chance that the processor is bad from the get-go. But that is a small chance...very small really...of that happening. That, plus, all the other posts here complaining of similar behavior, would be a unlucky coincidence in your case.


Also getting this issue and the only way i can reproduce is leaving the system idle, underload i do not get this problem. I have not come across this on my gigabyte a520i itx motherboard but then again that runs ubuntu.

So far as i got two systems both amd it happens with not only 3700x but also 3900x on asus b550-mplus motherboard.

Its happened on bios version Version 1804 2021/02/09 and lastest version.

Could well be my powersupply 750watt but last i checked it was fine on 3.3v 5v one and 11.980 on the 12v one which is well within 5%.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/04/2021 11:03:08
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<TimeCreated SystemTime="2021-04-12T10:03:08.6266467Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>

and few mins before the above

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 12/04/2021 11:00:50
Event ID: 19
Task Category: None
Level: Warning
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<TimeCreated SystemTime="2021-04-12T10:00:50.4136290Z" />
<Correlation ActivityID="{2ec05ccc-c902-4b83-9d68-011e884ee9b5}" />
<Execution ProcessID="3892" ThreadID="4632" />
<Security UserID="S-1-5-19" />
<Data Name="ErrorSource">0</Data>
<Data Name="ApicId">0</Data>
<Data Name="MCABank">25</Data>
<Data Name="MciStat">0x98004000003e0000</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">0</Data>
<Data Name="TransactionType">256</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">256</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">256</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">872</Data>
<Data Name="RawData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ata>


motherboard: asus b550m-plus

cpu: 3900x but also happens on 3700x

ram: G-skill ripjaws F4-3600c16d-16gvk @ 3600 vie xmp profile and set flck to 1800 instead auto.

gpu: powercolour 5500 xt 8gb

powersupply: corsair 750watt



i just upgrade my old i7-3770k with Asus P8Z77V-Pro to MSI X570 Tomahawk wifi + Ryzen 7 3700x + Kingston Hyper X 16GB DDR4 3600 x2 ( HX436C17FB3K2/32 ). with other old hardware that i have is :
R9 Fury X
Corsair MP510 960GB
Asus Xonar D2X sound card
Razer Taipan mouse
Ducky keyboard.
after install windows 10 (20H2) , chipset driver (from AMD website), wifi and BT (from intel website) , Radeon latest WHQL 21.3.1 driver. LAN i use windows 10 built-in driver(because i see people having LAN reset problem with Realtek driver.. so i don't install realtek one.)

Every thing seem fine , Game don't have any problem, but when i watching Youtube in Firefox and try to fast skipping the video, the system will restart with no BSOD , event i disable the auto restart when BSOD in system setting.

i check the Event Viewer, every time the system restart, i get WHEA Logger ID 18 with and Critical error Kernel Power Event ID 41

after 5 days of online search try many setting in bios. turn out the PROBLEM is Radeon latest WHQL 21.3.1 driver! so i roll back to the one i use on i7-3770k system "20.11.2 WHQL" now no problem when i fast skipping youtube video in firefox and no more system restart problem.

a graphic driver can cause system restart and WHEA Logger Event ID 18 error . so try other older version of graphic driver.