Hi everybody!
I have a 5600G that decided to stop working. I've tested it in another pc that's an identical build because I built two 5600G pc's for family during the GPU apocalypse of 2021, and "it's dead Jim."
The following is what AMD asked of me:
Please could you provide the following information such that we can further validate your claim
- Genuine photograph using a digital camera / cellphone with the processor mounted on the motherboard socket, that clearly shows the serial number and model number
- Scanned copy of the original invoice that your supplier provided you during product purchase.
- Any system generated email that you received as part of the order confirmation / invoice. Please attach the original email in this response.
So I sent 1) the pdf invoice from Amazon where I bought the 5600G (I saved the amazon invoice to pdf), 2) a jpeg screenshot of the Amazon order, and 3) a picture of the CPU mounted on the motherboard showing the serial number. Amazon never sent a confirmation email of the order. I don't know what other documentation I'm supposed to provide and they won't tell me what's missing. This is the reply I received for case #00315952 and #00308532 (I made a new request since it's been going on for over 10 days):
"Please provide the requested documents in the service request # 00308532 for further assistance."
I have no idea what more I'm supposed to do. If anyone has any ideas they would be most appreciated.
Thanks!
