PC Processors

[Urkil]

Hello,

I upgraded my config with a new motherboard

(ASUS PRIME B550-PLUS) and a new CPU

(AMD Ryzen 7 5700X3D). I previously had an ASUS PRIME Z590-V and an I5-10600KF

Since this modification, I experience black screens during benchmark on 3Dmark (Time Spy)/OCCT/and the demo of "The Alters".

CPU and GPU temperatures during crashes were normal

The BIOS is up to date

The problem is repeated on windows 10 and windows 11 and appears randomly

Could this be due to the new CPU?

MB: ASUS PRIME B550-PLUS

CPU: AMD Ryzen 7 5700X3D

GPU: GIGABYTE GEFORCE RTX 3070 GAMING OC 8GD 2.0

RAM: Corsair Vengeance LPX 32 GB (2 x 16 GB) DDR4 3600

CPU Water cooling: ARCTIC Liquid Freezer III 360

Power supply: FOX SPIRIT US-750G V2 POWER SUPPLY 750W 80+ GOLD

Storage 1. 82 TB HDD ST2000DM001-1ER164, 233 GB SSD Samsung SSD 850 EVO 250GB, 932 GB SSD KINGSTON SNV2S1000G, 932 GB SSD Samsung SSD 870 EVO 1TB

[elstaci · Accepted solution]

Is the black screens occurring with your Nvidia GPU card or your AMD IGPU?

If it is the Nvidia GPU card I would run OCCT vRAM and 3d Tests. If it crashes during those two tests would indicate a hardware issue with your Nvidia GPU card.

When I used Windows Photo App and would "Edit" the photo everything worked fine under all the Editing features like contrast, color, etc. But as soon as I slide the "Sharpness" bar to much to the right (Sharper image) the screen would go black and I needed to reboot to get video output again. This is what made me believe I had a faulty GPU card.

I bought last year a Nvidia 4060 and was also having intermittent black screens. So I decide to run OCCT vRAM and 3d Test.

After less than two minutes into OCCT vRAM the PC shutdown and crashed. Running OCCT 3d Test as soon as it started the PC crashed and shut down.  Otherwise under regular PC usage and not under very heavy Graphics loads the GPU cards works great.

PSU outputs within 5% tolerances, No overheating of both CPU or GPU during the tests. In fact my GPU Zero RPM fans rarely turns on since my GPU card never reaches the temperature for the fans to be enabled.

OCCT  tests proved that my GPU card has some sort of vRAM failure. Possibly could also be the GPU is overclocked from the factory and it is causing issues.

Opened a Gigabyte Support ticket with my detailed troubleshooting and they have accepted for me to RMA my Nvidia 4060 GPU card.

[Urkil]

Thanks for the advice,

I was so sure that the problems were with the new hardware that I didn't think to run OCCT just for the graphics card.
It seems that it's the GPU that's causing the problem.
After some research, it seems to be the new NVIDIA drivers that are to blame.

Thanks again

[elstaci]

Unfortunately, I installed several updated Nvidia and one older previous Nvidia driver with no difference.

Try running other GPU stress test Furmark and 3DMark GPU stress tests. IF it also crashes during those tests you might want to open a Warranty ticket to see if your GPU card needs to be RMAed.

I not sure how much a driver is concerned when stress testing hardware like the GPU card. 

Though after reading your reply, I do see that Nvidia latest drivers (from O1/25)  are causing intermittent black screens on both the RTX 40 and 50 series GPU cards. But even with a bad driver the GPU card shouldn't crash during a stress test that simply puts a very heavy load on the GPU.

So if you do downgrade your Nvidia driver  to a version before January 2025 and you run OCCT test again and it still crashes would indicate a hardware issue rather than a driver issue.

Either way let me know if downgrading solved your Black screen and upload the Nvidia driver version that fixed the issue. I will also install it in my PC and then run OCCT and see if it still crashes or not.

[jhon789]

elstaci thanks. You fixed it. I also have the same question.