PC Graphics

[Mooncatt]

As the title says, my PC is now crashing on most games with driver 24.7.1. The specific card is an XFX Speedster MERC 319 Black 7800XT. Just to preface this, I have reported this with the AMD bug reporting tool with the following:

"Starting with driver 24.6.1 and now on 24.7.1, most of my games will not load. The entire computer will freeze during the initial loading process, then reboot itself. Rolling back to 24.5.1 resolves the problem.

"To prevent driver update conflicts, I have downloaded the 24.7.1 driver for my 7800XT card from the AMD website, then disconnected my PC from the internet and rebooted into safe mode. I then ran the AMD cleanup utility and Display Driver Uninstaller to remove any trace of AMD drivers. Then I installed the 24.7.1 driver with the full installation option.

"When rebooting, Adrenalin gives and error that the drivers are not compatible with my system (this also happened the first time when updating direct through Adrenalin), but rebooting again will fix this. When I try to load a game the first time, it will run ok for maybe 10-30 minutes before crashing the PC and auto-rebooting. After that, any effected game will instantly crash during the initial loading."

I'm also asking here to provide more info and in the remote chance that I'm missing something else needing to be addressed on my end. The games I've tried are Microsoft Flight Sim 2020, Planet Coaster, American Truck Simulator, and Lawnmower Simulator from Steam, and Return to Grace from MS Game Pass. All of these will 100% crash without even making it to the main menus.

What I have done so far other than the multiple DDU's and driver installs:

Memtest86, passed with zero errors (saw some similar cases where ram was the culprit)
Massively underclocking the GPU and setting power to -10% in Adrenalin
Used bone stock settings in Adrenalin (clocks, timings, gaming settings, etc)
Tested and passed Heaven Benchmark and Cinebench R24's GPU tests
Temps all fine during benchmarking
Updated BIOS, chipset, and other drivers through my mobo's update utility
Reseated the GPU in the PCIe slot and the two power cables (which are not a daisychain)
Does not seem to have issues with normal usage or in other GPU tasks like a photo editor using it

I tried looking at Event Viewer, but there were so many errors (some critical) that I'm not even sure where to start with that.

I'm now back on 24.5.1 and stable again. I've seen some suggestions online that this sort of crash could be a hardware issue, but I'm not sure if that applies to me given that I'm stable on the earlier driver.

Other system specs:
5800X3D
MSI MPG B550 Gaming Plus mobo
Corsair Vengeance RGB Pro 32 GB (2 x 16 GB)
OS Drive Samsung 980 1TB M.2
PSU Corsair RM750x (2021 version) 750W Gold

[Jimbobaway]

Dont know if this is related but ive been having game crashes with my 6900xt for almost a month now trying to play Ratchet & Clank Rift Apart, Last Epoch, Insurgency Sandstorm, Fallout 4, the games just black screen and crash after around 30-1hr or just after loading screen.
The first update i started to notice these crashes was 24.5.1 and at the time i thought is was a psu problem, so i bought a new one. Worked good up until update 24.7.1, now every game i try to play blacks screens/crashes forcing me to end task on that game and sometimes it just freezes Steam so i have to end task on that as well.
Tried downgrading firmware's but i got to 24.4.1 then gave up since nothing changed. Removed programs recently downloaded, Did Memtest to check ram, stress test on 3DMark/Cinebench with no problems, changed settings to med/low, underclock GPU(Never was OC), and removed OC on CPU. Temps wasn't getting past 85 in games and was 85-95 on stress tests, GPU usage rarely passes 90% usually averaging 80%.
Im thinking the updates could be the problem but it might still be hardware for me. I have this riser cable for my GPU that's kinda macgyver into place since the bolt hole on my case is like a inch short for the riser cable, so it might be that, im just going to replace it and hope for the best.

[crspears]

any fix?

[thaddyBOOM]

These are the exact issues I am experiencing... I believe the update may have affected the cards. I have swapped them into altenative systems and the same happens. This is disheartening. I'm reaady to send this card back. I want my money back. I'm only able to get these screen shots because of the onboard video

[Anatolichich]

Yes, 24.6.1 and 24.7.1 are terrible for 7800 xt. I have a configuration on an Intel chip, but I have such problems. No game starts after switching to the 24.7.1 version driver. Rollback to 24.5.1

[NYYankee]

I have a Sapphire 7800XT pulse and zero problems with my card and the driver version 24.7.1

i also run it on a 12600k from intel and have no blackscreens and no crashes. everything is fine.

[leninnava]

Can confirm I have black screens on my mostly new Sapphire 7800XT on the latest drivers. I'll roll back to 24.5.1 just to see if this stops.

[NYYankee]

I have a Sapphire 7800XT pulse and zero problems with my card and the driver version 24.7.1

no blackscreen and no crashes. everything is fine.

[Doghunter]

I have the Sapphire 7900xt nitro+ vapor and the 24.7.1 driver is honestly an absolute nightmare.

The framerates are all over the place with large fps drops.

To be honest my old 3060 performs way better than this card at the moment.

For sure it is a driver issue.

AMD are notorious for there softwares in general .

[Anatolichich · Accepted solution]

So. The solution was found on the forum overi.ru (https://forums.overclockers.ru/viewtopic.php?p=18256017#p18256017 ). MSI AfterBurner was not in my startup, but it was installed sometime. After removing it, I can now run games without crashes in the first 10 seconds on the 24.7.1 driver. But I also started turning on one AMD functions at the time and found that the games crash again (and restart the OS), if Radeon Enhanced sync is enabled. The driver definitely needs to be improved.

[Mooncatt]

Thanks so much! It kinda sucks that enhanced sync has to be turned off as well, but my initial testing after uninstalling Afterburner (I haven't been using it anyway) and turning ES off is working. I had tried leaving ES on, but it was still crashing. I marked this as the solution for now.

I tried to read that thread, but the auto translation was leaving much to be desired. Is there any other info in that thread you linked to that we may want to know about?

[Anatolichich]

Hi! There is no more important information on the forum listed above. Someone wants a dark menu for the tray icon, someone is joking about the new game - Black Myth, someone is joking about the Realese notes for the new driver version, which has not been released so far - 24.8.1. So we are just waiting for the new driver version and hope that problems will be fixed in it the previous two versions. It's a shame that the Release notes don't even mention these issues in the Known Issues section.

[Mooncatt]

It doesn't seem like many are affected by this bug. Sure, I've filed bug reports about it for both this and the last driver, but I can see how it wouldn't qualify as a "known issue" based on a few specific bug reports. To get that recognition, it needs to be decently wide spread to the point the company is basically forced to pay attention. Fingers crossed it'll be fixed as always, but probably not worth holding my breath.

[david454]

My PC crashes and reboots during game loading after updating to AMD drivers 24.6.1 and 24.7.1 on your XFX Speedster MERC 319 Black 7800XT GPU. Rolling back to driver 24.5.1 resolves the issue.

[Maharsub]

Your troubleshooting efforts are thorough. Since 24.5.1 works fine, it seems more like a driver issue than hardware. Checking Event Viewer for specific crash codes could help narrow it down. Hopefully, AMD resolves this soon. By the way, if you're into gaming, you might enjoy checking out Stick War Legacy Download.

[Maharsub]

Your troubleshooting is solid, and since 24.5.1 works, it’s likely a driver issue. Checking Event Viewer for errors like Kernel-Power might help. For more insights, click here for further details

[Khansunbg]

You've done solid troubleshooting! A few more ideas:

1. Check Windows Event Viewer for crash logs.
2. Ensure PSU stability under load.
3. Try reinstalling DirectX and Visual C++ libraries.

Since you reported this to AMD, hopefully, a fix is coming soon. Meanwhile, an Android game might keep you entertained while you wait