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PC Drivers & Software

swimmer
Journeyman III
‎02-07-2022 08:54 PM

Radeon Pro WX2100 (driver?) causing system freeze or auto-restart

I bought a Dell Precision 3450 workstation with the Radeon Pro WX2100 graphics card last August.  End of Dec/beginning of Jan the pc started freezing shortly after starting or, doing an auto-restart shortly after start.   After a couple or many restarts the pc eventually will function as normal.  Once it's been working fine for 5-10 minutes it never freezes.  I believe all this started to happen after a system update but I am not certain.  I tried all manner of things to cure the problem including windows reinstall and system reinstall.   The only thing that prevents this freezing is to disable the device.  If I enable the device after starting that sometimes causes a freeze as well.  

 

I have tried to update the drive but windows says I am running the correct driver and won't update.  I have disabled the auto-update driver setting in windows (10).  

 

Anybody have a suggestion as to what might be causing this?  If it does need a different driver installed, how can I force an install when windows won't let me?

 

Thanks

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3 Replies
cmumasonry
Journeyman III
‎05-18-2022 03:51 AM

This is an ISSUE with this particular system (DELL) that card and the Drivers that DELL has decided to use with the system.

As long as the ON-BOARD INTEL VIDEO is enabled the card will FREEZE/CRASH ... We have reimaged, installed physical new card replaced all cables... still same result.

We are trying a totally different video card that we purchased.

Good Luck, hopefully this gives you insight into our issue (Same as Yours) and how we went about trying to fix the issue.

-CMU

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elstaci
In response to cmumasonry
MVP
‎05-18-2022 07:14 AM

@fsadough 

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fsadough
Moderator
Moderator
‎05-18-2022 07:37 AM

  1. Have you contacted DELL Support line? Your first point of contact would be DELL.
  2. I have no information at all to start debugging the issue, you didn't even bother to mention the OS and driver used. 
  3. Please provide an AMDZ Report

    AMDZ Report
    - Please extract the amdz-v311.zip available from https://we.tl/t-rqFTqFJ2nF
    - Run amdz.exe file as an Administrator
    - Select “Save All“ and “TXT“ as the output format
    - Click on the blue button to save the report
    - The .txt file will be saved in the same folder where you extracted the zipped file
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