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PC Drivers & Software

Rober00
Journeyman III
a month ago

Help needed

Hi,

I just bought a HP 15-fc0xxx laptop with AMD Ryzen 7730U processor with Radeon Graphics with FreeDos. I tried to install the latest version of W11 downloaded from the web but as soon as the installation starts I get this warning: “A media driver your computer needs is missing. This could be a DVD, USB or Hard Disk driver, If you have a CD, DVD, or USB flash drive with the driver on it please insert it now”. It is a problem with the Hard Disk drivers. On the HP support page there are no valid drivers for this model and the ones available are in .exe format but I need the ones in .inf format. HP customer service tells me that since I bought a laptop without an OS they can't give me support. Can anyone help me. Thank you very much.

 

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elstaci
MVP
a month ago

What is the exact HP Laptop model you have?

 

Did it come originally with FreeDos or Windows?

 

I googled you laptop model and the only OS showing is for Windows.  So I need to have the exact Laptop model or Serial Number of your laptop to get the exact model you have.

 

That way I can find your HP Download page for your Laptop that may include both FreeDos and Windows drivers.

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