PC Drivers & Software

Brindille · ‎09-21-2023

Hello,

Today I received my new 7800xt graphics card. I had an Nvidia 3070 previously. So I uninstalled Nvidia and all the other software from the company, with the DDU tool so as not to forget anything. I installed my new card and launched the installation of adrenalin version 23.9.1 the drivers are installed correctly since my resolution has changed and my second screen lights up with the desktop (proof that the installation was done correctly ) moreover the software is present in the taskbar but the software whose icon appears disappears once you click on it. Also impossible to launch the software. I tried to reinstall several times with version 23.9.2 but the problem persists and after 5 hours of trying to install my new graphics card I admit that I give up.

If you have a solution or a similar problem I am interested.

Brindille · ‎09-26-2023

Hello,

I solve my problem this weekend.

I reset windows and reinstall the 23.9.1 and it's work after that i download in the software the 23.9.2 and still working.

It's a bit hard but it work for me .

Have a good day 😜

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zyxx · ‎11-04-2023

Hey AMD: FYI the Bug isn't fixed.

Last working Adrenaline Version 23.9.1.

Your Adrenalin Frontend does not start.

Again no mention in Known Bugs section of 23.11.1 (same as 10.x and 9.x).

Please advice how to proceed, or are we supposed to go ahead and give team green a try?

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brikulex · ‎11-10-2023

I don't think that AMD is actually working on fixing this.

However I believe I have found something (at least something that works for me).

As always, I am not responsible for what you do, and if following my guide makes your computer explode, it's not my fault.

I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:

Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)
Open the folder %localappdata%\EpicGamesLauncher\Saved
Rename the Logs folder to something like LogsBackup
Try to open Radeon Software and hope it works

Please respond if it fixed your issue or not, or if you don't even have the EpicGamesLauncher folder.

If I find out it doesn't actually work and it was just a coincidence, I will edit this post to correct it.

Good Luck!

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magma1 · ‎02-12-2025

EASY FIX!!! GO TO C:\Users\[Your PC Name]\AppData\Local\AMD\CN and delete the gmdb.blb file. i think it stores settings for specific games, but it glitches your adrenalin file. for me, as soon as i deleted that, the UI immediately popped up.

source: https://www.reddit.com/r/Amd/comments/zussjh/adrenalin_software_wont_openstops_working_bug/

Vynski · ‎02-14-2025

If you don't pay close attention to installation, you will never know where certain things like this are hidden.

This is a prime example of why I use BC Uninstaller. It does a very good job of finding all installation locations and will ask to confirm if you ant to delete them.

If it ain't broke; don't fix it!

adypop

The latest AMD 25.3.1 drivers have big problems for the RX 7900XT. Typical AMD. Unfortunately, we can't rely on AMD. Desktop artifacts and flickering screens and fans that seem to turn on randomly. Incredible. After spending a lot of money on the video card. Only problems.

cpurpe91

Have you tried DDU and reinstalling 25.3.1?

Ryzen 7 7800X3D, ASUS ROG STRIX B650E-F GAMING WIFI, G.SKILL TRIDENT Z NEO 2x16GB DDR5 DRAM 6000MT/s CL30, AMD Radeon RX 7900 XTX, LIAN LI EDGE 1300, Corsair MP600 PRO NH 4TB

PC Drivers & Software

AMD Adrenaline Software Will Not Open When Launched with 23.9.2 and 23.9.3