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p1nk1s
Journeyman III

windows 11 breaks video card drivers

Hello everyone, I am addressing you through a translator. Faced with such a problem, after switching from win 10 to win 11, I had such a problem that at a random moment, my screen is black and the computer stops seeing the video adapter. I restart the PC and the video card is no longer visible, but the AMD application does not start and gives an error. The problem is fixed by deleting all the drivers and installing them again. But everything would be fine, but every 3 days or so (the period is different) you get tired of doing this and setting up a new one. I turned off automatic updates, as well as for windows to install the drivers itself. Please help me...I'm writing here because I'm not allowed to go to another forum.

2 Replies

Kinda understand your problem with your GPU drivers but first can you please post your computer information like Make & Model of your Motherboard, GPU, CPU, Type of monitor you are using and how it is connected to your PC (DP or HDMI etc), plus Windows version (Home or Pro), and AMD Driver version installed.

 

Second can you post the exact AMD Driver errors you are getting when you are having problems?

 

Third it was a good step in disabling Windows 11 Driver update from installing drivers on your PC.  Many times Windows driver update will install a different driver than the one you current are using causing conflicts and problems with your GPU card.

 

What exactly happens or what were you doing at the time ,  when you start losing video output from your GPU card (Black screen)?

 

NOTE: you English translation is good enough to understand.

 

EDIT: Why are you not allowed to go to any other Forums for help? 

elstaci
Sam_AMD
Community Manager

Hello, @p1nk1s 

 

The Support Forums have moved. Please register and post your question in the new PC Processor and Graphics Community.

 

 

Sam
Your biggest fan!
CPU: AMD Ryzen 7 5800X3D GPU: AMD Radeon RX 6800XT