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rekiotsu
Journeyman III

XFX Radeon R9 390 DD other fan not spinning

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Hello. I noticed something weird with my GPU recently, and I haven't found anything about the same thing from these forums, so I decided to make a post about it since I am worried there is something wrong with my GPU

The thing is, that the other fan of my GPU is not spinning at all, until the overall fan speed hits 80% which is when the other fan suddenly starts up at full speed, and I could swear this wasn't the case when I got the graphics card. This same applies when controlling the fan manually from radeon settings, or when playing or running demanding tests and games. As attachment, I have few GPU logs to show this problem in detail. In the logs you'll notice that the fan speed rpm remains 0 until about 80 %, that's probably because the fan speed sensor probably is with the non spinning fan. The first log was taken while running 3Dmark firestrike, and the second one was taken while controlling the fan speed manually from Radeon settings.

So the question remains. Does anyone know what's going on? Is this meant to be (I doubt it) or is there something wrong. I have tried multiple driver version from little older to newest and nothing helps. The logs were taken with the newest drivers (package 17.4.3). Also as a note, I feel like fan problems started with some version of AMD drivers (can't remember which) with which when trying to control the fan speed manually, the fan speed started to fluctuate loudly. Thank you.

core specs of my pc

- XFX Radeon R9 390 DD 8Gb

- Gigabyte GA-Z97P-D3 motherboard

- Intel Core i5 4590

- 8GB Crucial Ballistix Sport DDR3-1600

- Corsair non-modular 650W VS-series powersuply

- Windows 10 Pro 64bit

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xfxsupport
Elite

Re: XFX Radeon R9 390 DD other fan not spinning

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It looks like a standard fan failure.  Fortunately, we send these out free of charge! (varies by region)

Do you have a ticket at xfxsupport.com?  I can request a parts shipment for you.

Mark at XFX

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7 Replies
xfxsupport
Elite

Re: XFX Radeon R9 390 DD other fan not spinning

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It looks like a standard fan failure.  Fortunately, we send these out free of charge! (varies by region)

Do you have a ticket at xfxsupport.com?  I can request a parts shipment for you.

Mark at XFX

View solution in original post

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rekiotsu
Journeyman III

Re: XFX Radeon R9 390 DD other fan not spinning

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Hello. No I don't have ticket for xfx support. You said that sending those fans varies by region, so I wonder do they send fans to far away countries like Finland, where there isn't any XFX department or anything. And this may be stupid question, but if XFX can send a replacement fan to Finland, how do you get support ticket. Do you need to make an account to xfxsupport and then something. If new fan would fix the issue, that would be nice of course.

Also I really don't know how to change the fan for the GPU, would you need to remove entire heatsink, or is there relatively easy way to just remove and replace the fans.

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xfxsupport
Elite

Re: XFX Radeon R9 390 DD other fan not spinning

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Hello,

My Region is N.America and im restricted from shipping to EUR.  If you make a ticket at xfxsupport.com and let them know your issue, they may have a more simple resolution for you.  Worst case scenario:  You would just buy a new cooler entirely and replace it.  The model card you have should be a reference layout for typical AMD 390 boards.

Mark at XFX

vinizdanski
Adept I

Re: XFX Radeon R9 390 DD other fan not spinning

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Hi friend, do you fix your VGa, I had the same problem, the second fan dont spin, until very high temperature and speed. Please send me a message, bye.

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xfxsupport
Elite

Re: XFX Radeon R9 390 DD other fan not spinning

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It sounds like the fan itself is failing.  Have you requested any new parts or an rma from xfxsupport.com?  That would be the next step

vinizdanski
Adept I

Re: XFX Radeon R9 390 DD other fan not spinning

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Hi I created account in xfxsupport, I waiting some answer from then, I already send for XFX serial number and another information.

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mikemx123
Journeyman III

Re: XFX Radeon R9 390 DD other fan not spinning

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Hello, I'm having the exact same issue that the OP had, except it has progressed to the fan doesn't work at all. I'm in N. America. Can you send me a email? I really need to have this gpu working again, I can't get through encodes etc. without it overheating too much. Thanks.

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