Hello AMD community,
I recently purhased the AMD Radeon RX 480 4gb graphics card and have the above problem.
Here is the rest of my spec:
Maximus V Gene mobo, Intel i5 3570K
Corsair Vengence DDR3 16GB
SSD: Samsung 850 EVO 500GB
PSU: Corsair CX750
Windows 10 64bit (up to date)
I can only get Window to boot in safe mode with the graphics card card inserted. If I try a normal boot windows 10 freezes during boot up (even off line). If I try to install the graphic card using the AMD installer in safe mode (after using the AMD drive cleaner utility) I get the following message; 'Detection driver error. Contact AMD for assistance'. Strangly I have managed to get windows to start normally twice however so I wonder if I have a faulty graphics card.
I sent a message to AMD support a couple of day ago and I am awaiting a reply.
Other possible solutions I have come across are:
1) updating my motherboard bios
2) installing additional micorosoft software such as microsoft .net framework or Visual c++ 2013
I am very knew to PC building so any pointers as to if I am thinking along the correct lines would be greatly appreciated.
Thanks in advance for taking the time to reply. Hopefully I will hear back from AMD and will post the outcome.
Thank you very much for your advice amdmatt and samloprenzo. I ran the DDU utility, installed AMD drivers, installed visual c++ 2015 for windows and updated the motherboard bios and this has fixed the problem. I also heard back from AMD customer support who also gave similar advice. Now I can enjoy using my new graphics card!