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Journeyman III

System freezing, device manager does not detect GPU

recently my games are freezing. whenever I try to play game it freezes. I cannot use anything so I force restart my laptop holding power button. and after my computer is restarted device manager does not detect GPU. to get it back again I must update my bios though it is same as current version. and if I try to play game again it crashes. hardware is fine I got it checked yesterday. They said everything is fine so I am assuming that is either amd or windows fault. Can you help me! because I cannot play games now. But if you want to use for normal use no gaming it doesnot crash.

AMD 500 series

Hp pavilion power 15

I7 7th gen

16 gb RAM

1 Reply

Sounds like a hardware failure you should talk to HP about.