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TomasLSweden
Journeyman III

System freezes at idle randomly

I have for a very long time experiensed crasches and freezes randomly, mainly when the computer is at idle.

It could take anything between 5s to 2 hours when at idle, then it freezes totaly.

It never goes to BSOD, never to Black/bluescreen, but a complete freeze, and I have to use the power switch to restart it.

It seems to have to do with the graphics one way or another.

It seems to not happen when I do a clean boot or failsafe boot.

I do not play any games whatsoever.

My system is as follows

OS: Windows 10 Pro retail 21H1 19043.1110

MB: MSI Z390 ACE Bios 7b12v1B1, same with previous 7B12V1a

CPU: i9 9900KS @5 GHz

Memory: 4x Corsair DDR4-2132 8GB (2 x CMK16GX4M2K4000C19) @xmp 4 GHz

Graphics: Radeon XFX RX590 8GB GDDR5 @1580 MHz core, 2000MHz Memory 

AMD Driver: Adrenalin 21.6.1

HBA: LSI SAS2 2008 Falcon

Sysdisc:  Samsung SSD 980 PRO 1 TB M.2 NVMe 

When it freezes there is nearly allways an LiveKernelEvent in the logg-book.

Together with a minidump in C:\Windows\LiveKernelReports\WATCHDOG

They seem to indicate that the freeze is caused by DXGKrnl.sys

See the following report from Windbg

 

Microsoft (R) Windows Debugger Version 10.0.22415.1002 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [E:\Tomas\Skrivbord\WATCHDOG-20210727-1628.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19043 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff805`08c00000 PsLoadedModuleList = 0xfffff805`0982a1d0
Debug session time: Tue Jul 27 16:28:05.696 2021 (UTC + 2:00)
System Uptime: 0 days 1:46:33.363
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................
For analysis of this file, run !analyze -v
nt!IopLiveDumpEndMirroringCallback+0xb4:
fffff805`095aa2f4 498d8e00010000 lea rcx,[r14+100h]
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_DXGKRNL_LIVEDUMP (193)
Livedumps triggered by dxgkrnl
Arguments:
Arg1: 0000000000000810, Reason Code.
100 Internal
Arg2: ffffc0025566e000, Reserved.
Arg3: ffffc00266d97080, Reserved.
Arg4: 000000000000002d, Reserved.

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3874

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 25437

Key : Analysis.Init.CPU.mSec
Value: 374

Key : Analysis.Init.Elapsed.mSec
Value: 3445

Key : Analysis.Memory.CommitPeak.Mb
Value: 89

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


DUMP_FILE_ATTRIBUTES: 0x10
Live Generated Dump

BUGCHECK_CODE: 193

BUGCHECK_P1: 810

BUGCHECK_P2: ffffc0025566e000

BUGCHECK_P3: ffffc00266d97080

BUGCHECK_P4: 2d

PROCESS_NAME: System

STACK_TEXT:
ffffeb06`a4956fc0 fffff805`0959363a : ffffffff`ffffffff ffffeb06`a4957060 00000000`00000000 00000000`00000000 : nt!IopLiveDumpEndMirroringCallback+0xb4
ffffeb06`a4957010 fffff805`095a9d63 : 00000000`00000000 00000000`00000000 ffffc002`6920fba0 ffffc002`6920fba0 : nt!MmDuplicateMemory+0x2be
ffffeb06`a49570a0 fffff805`09493a9f : ffffc002`6920fba0 ffffc002`6920fba0 00000000`00000000 00000000`00000000 : nt!IopLiveDumpCaptureMemoryPages+0x9f
ffffeb06`a49571f0 fffff805`090e92c7 : 00000000`00000000 ffff9d0a`88758d50 00000000`00000000 7fffc002`531762d0 : nt!IoCaptureLiveDump+0x3e7
ffffeb06`a49573d0 fffff805`0945e366 : ffffc002`00000022 ffffffff`80003c10 00000000`00000000 ffffc002`53176250 : nt!DbgkCaptureLiveKernelDump+0x2ef
ffffeb06`a4957460 fffff805`090088b5 : 00000000`00000025 ffffeb06`a49577b0 ffffffff`00000040 00000000`00000000 : nt!NtSystemDebugControl+0xa2446
ffffeb06`a4957570 fffff805`08ffad80 : fffff805`227d54af ffffc002`3e85bfc0 fffff805`227e213a ffffffff`80003d44 : nt!KiSystemServiceCopyEnd+0x25
ffffeb06`a4957778 fffff805`227d54af : ffffc002`3e85bfc0 fffff805`227e213a ffffffff`80003d44 ffffc002`3e85bd10 : nt!KiServiceLinkage
ffffeb06`a4957780 fffff805`227e0ebf : ffffc002`5566e000 ffffeb06`a4957a60 ffffc002`30697bf0 ffffeb06`a4957a60 : watchdog!WdpDbgCaptureKernelDump+0x73
ffffeb06`a4957800 fffff805`227e0d7d : fffff805`05bdd100 fffff805`09926a00 ffffc002`43ccc040 00000000`00000000 : watchdog!WdDbgReportRecreate+0xef
ffffeb06`a4957860 fffff805`2263c91f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`3fecc010 : watchdog!WdDbgReportCreate+0x3d
ffffeb06`a49578c0 fffff805`2262a2fe : ffffc002`5566e000 ffffeb06`a4957a60 ffffc002`30697bf0 fffff805`05bdd180 : dxgkrnl!DxgCreateLiveDumpWithWdLogs+0x3f
ffffeb06`a4957910 fffff805`08eb8515 : ffffc002`43ccc040 fffff805`08ee5390 ffffc002`30697bf0 ffffc002`00000000 : dxgkrnl!ProcessDeadlockThread+0x4e
ffffeb06`a4957a70 fffff805`08f55875 : ffffc002`43ccc040 00000000`00000080 ffffc002`3069c200 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffeb06`a4957b10 fffff805`08ffe578 : fffff805`05bdd180 ffffc002`43ccc040 fffff805`08f55820 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffeb06`a4957b60 00000000`00000000 : ffffeb06`a4958000 ffffeb06`a4951000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME: dxgkrnl!DxgCreateLiveDumpWithWdLogs+3f

MODULE_NAME: dxgkrnl

IMAGE_NAME: dxgkrnl.sys

IMAGE_VERSION: 10.0.19041.1157

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 3f

FAILURE_BUCKET_ID: LKD_0x193_dxgkrnl!DxgCreateLiveDumpWithWdLogs

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {4b6fafa0-b740-8186-967a-4fb4d108708f}

Followup: MachineOwner
---------

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