Can someone help me out ?! I am really frustrated.
I found a video of a guy, showing the problem of his pc. I have exactly the same one. Here it is:
i simply changed the GPU to NVIDIA. AMD factory even sent me a new GPU, but same problem again. They NEVER announced that this model is super defective, whereas we spend weeks searching for solutions to this problem. STAY AWAY FROM AMD/ASUS GPU.
Raise your power limit slider in Radeon Settings to its maximum, likely +50 but whatever it is just max it. Most the time this will help this issue. It is the driver resetting that causes the screen hang. If that doesn't help then look into your power supply as you may have a power delivery issue. You can test your GPU and PSU with OCCT from OCBASE dot COM
already did that no errors detected. funny thing is under heavy load it works without any issue but under mild / lite load it gives black screen. then crash reboot especially when i run my monitor @144hz & watch youtube / surf the web or play Directx Games 9 in Full screen Mode Or Playing Directx Games 11 @144hz. why do i have this strange feeling that AMD lied when they said that they fixed these issues?
I think Navi has issues that won't be fixed by drivers. Hopefully they get RDNA2 right but that doesn't help gen 1 navi owners. I have heard several users state they did get their board maker to refund their money over continuing issues that can't be fixed by replacement cards. You could pursue that
what do you think i should do?
does Sapphire give me the right to return such products?
i struggle with my local vendor to return the gpu he is stalling he keeps telling me that he can't return the GPU without permission from the local distributor AKA sapphire's partner.
I can't tell you what to do nor can I tell you any of these companies policies. I like Saphire products. I had to deal with them many years ago for support and to this day are the worst support department I have ever dealt with.
As they say it never hurts to ask. By all means contact their support department with your issues and or try to get a customer service contact if that does not help you out and voice your thoughts to them.
With your local vendor, people forget that even better business bureau complaints can be made and those usually get some quick attention. I would guess things like this exist in markets outside the USA.
If you end up stuck you always should vote with your wallet the next time. If you do wish to give the same company another shot then do your homework and watch forums and reviews to get a feel how that new product is doing. This is why early adopting is painful. I also personally will never keep a product that isn't working right now in hopes of a driver someday. If it isn't fixed before the return period ends, it is going back.
i trusted them when they said that they fixed it and they took off the bug out of known bugs list. also i never needed the ray trace thingy so i didn't want to pay for something i won't use.
besides i had an AMD GPU which is 7000 HD series it used to work really great but now it developed the same symptoms especially after they made this new adrenaline thingy.
it is not my fault IMO.