Hello,
I recently purchased a PowerColor Red Devil 6900XT, and noticed quickly after playing games on it that I get stutters / small freezes. I also noticed the problem is worse when playing in fullscreen.
I first noticed the problem when playing osu!, where I would get seemingly random, and clearly noticeable freezes that would very negatively affect my gameplay. I noticed the same problem later when playing Apex Legends and FFXIV.
I have searched all over different forums for people with similar problems and tried every solution I've found, but nothing has helped. I've tried updating the BIOS, changing BIOS and Windows settings related to power management, tried XMP on/off, different GPU driver versions, different registry edits, tried CPU with stock settings and locked frequency/voltage and some other things some other users have tried. I did a clean Windows install, installed only the GPU drivers, did a test in a few games and the stuttering was still there. CPU or GPU are also not even close to thermal throttling.
LatencyMon shows a 27000 usec DPC- latency spike caused by dxgkrnl.sys whenever the problem occurs.
If anyone could have any idea what could be causing this other than faulty hardware, I would appreciate the help. I would like my gaming experience to be near flawless with such an expensive card.
PC specs:
MSI MAG B550 Tomahawk
Ryzen 5 5600X
32GB G.Skill Ripjaws V 3600Mhz
PowerColor Red Devil 6900XT
Western Digital 1TB WD Black SN750 NVMe SSD
Fractal Design Ion+ 860W Platinum
Here is the LatencyMon report and pictures:
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CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:58 (h:mm:ss) on all processors.
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SYSTEM INFORMATION
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Computer name: DESKTOP-FDRJJP2
OS version: Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware: MS-7C91, Micro-Star International Co., Ltd.
CPU: AuthenticAMD AMD Ryzen 5 5600X 6-Core Processor
Logical processors: 12
Processor groups: 1
RAM: 32694 MB total
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CPU SPEED
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Reported CPU speed: 460 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 532,80
Average measured interrupt to process latency (µs): 3,170167
Highest measured interrupt to DPC latency (µs): 530,60
Average measured interrupt to DPC latency (µs): 1,262090
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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 7,930
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0,00180
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0,00180
ISR count (execution time <250 µs): 28289
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 27860,030
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total DPC routine time (%): 0,286718
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in DPCs (%) 0,341166
DPC count (execution time <250 µs): 336341
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 0
DPC count (execution time 1000-2000 µs): 0
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 1
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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: msmpeng.exe
Total number of hard pagefaults 1153
Hard pagefault count of hardest hit process: 518
Number of processes hit: 12
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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 4,172758
CPU 0 ISR highest execution time (µs): 7,930
CPU 0 ISR total execution time (s): 0,008814
CPU 0 ISR count: 18267
CPU 0 DPC highest execution time (µs): 27860,030
CPU 0 DPC total execution time (s): 2,339777
CPU 0 DPC count: 327321
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CPU 1 Interrupt cycle time (s): 0,233846
CPU 1 ISR highest execution time (µs): 2,650
CPU 1 ISR total execution time (s): 0,001055
CPU 1 ISR count: 1772
CPU 1 DPC highest execution time (µs): 39,140
CPU 1 DPC total execution time (s): 0,018607
CPU 1 DPC count: 2643
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CPU 2 Interrupt cycle time (s): 0,238598
CPU 2 ISR highest execution time (µs): 1,110
CPU 2 ISR total execution time (s): 0,000287
CPU 2 ISR count: 509
CPU 2 DPC highest execution time (µs): 30,530
CPU 2 DPC total execution time (s): 0,007863
CPU 2 DPC count: 2070
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CPU 3 Interrupt cycle time (s): 0,149969
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 21,750
CPU 3 DPC total execution time (s): 0,000172
CPU 3 DPC count: 75
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CPU 4 Interrupt cycle time (s): 0,154123
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 23,960
CPU 4 DPC total execution time (s): 0,000172
CPU 4 DPC count: 57
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CPU 5 Interrupt cycle time (s): 0,137952
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 24,020
CPU 5 DPC total execution time (s): 0,000127
CPU 5 DPC count: 35
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CPU 6 Interrupt cycle time (s): 0,192638
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 32,20
CPU 6 DPC total execution time (s): 0,000873
CPU 6 DPC count: 397
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CPU 7 Interrupt cycle time (s): 0,171753
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 28,860
CPU 7 DPC total execution time (s): 0,001589
CPU 7 DPC count: 620
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CPU 8 Interrupt cycle time (s): 0,219929
CPU 8 ISR highest execution time (µs): 2,110
CPU 8 ISR total execution time (s): 0,000796
CPU 8 ISR count: 3536
CPU 8 DPC highest execution time (µs): 14,130
CPU 8 DPC total execution time (s): 0,000593
CPU 8 DPC count: 282
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CPU 9 Interrupt cycle time (s): 0,126154
CPU 9 ISR highest execution time (µs): 0,490
CPU 9 ISR total execution time (s): 0,000022
CPU 9 ISR count: 79
CPU 9 DPC highest execution time (µs): 20,190
CPU 9 DPC total execution time (s): 0,000177
CPU 9 DPC count: 58
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CPU 10 Interrupt cycle time (s): 0,220345
CPU 10 ISR highest execution time (µs): 2,570
CPU 10 ISR total execution time (s): 0,00030
CPU 10 ISR count: 645
CPU 10 DPC highest execution time (µs): 19,630
CPU 10 DPC total execution time (s): 0,000651
CPU 10 DPC count: 220
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CPU 11 Interrupt cycle time (s): 0,244209
CPU 11 ISR highest execution time (µs): 2,480
CPU 11 ISR total execution time (s): 0,001274
CPU 11 ISR count: 3481
CPU 11 DPC highest execution time (µs): 38,450
CPU 11 DPC total execution time (s): 0,008376
CPU 11 DPC count: 2564
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