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MihaiChiciu
Journeyman III
Journeyman III

Smart Access Memory Black Screen

Hello,

I have recently build a new PC with Amd Ryzen 5600x and Radeon 6800xt. I managed to install Windows, install the newest BIOS and after trying to allow Smart Access Memory from BIOS according to the official AMD website, I restarted and now the VGA Led stays white on the motherboard and I don't have any signal in my monitors. I tried moving the GPU slot, changing the monitor, the cables, reinstalling the BIOS, trying with HDMI and Display Port and no success. My motherboard is Asus ROG Strix b550-e gaming and I managed to replicated the problem by just trying to enable Smart Access Memory. The same issue occurred with the black screen and no signal out of my graphics card. The solution was not really a solution. I had to refresh the BIOS settings by updating it with BIOS Flashback, but, of course, I do not have SMA active and I woul really like to benefit from this feature.

I have to mention that I have already sent an email to the motherboard manufacturer and is still to be responded.

Is there any solution for this?

4 Replies
Sparkylipper
Journeyman III
Journeyman III

Re: Smart Access Memory Black Screen

I'm having the exact same issue, have you gotten any answers yet?

I'm running a 5900, 6800xt & rpg strix b550-f

pokester
Esteemed Contributor III

Re: Smart Access Memory Black Screen

This is a new feature that requires a lot of coordination between the components. Not surprising it is having some problems. 

I would report the issue to your motherboard makers support department.

In Radeon Settings there is a Bug Report tool too you can submit the issue or

You can contact AMD support here: https://www.amd.com/en/support/contact-email-form

Good Luck!

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HungryMonk
Journeyman III
Journeyman III

Re: Smart Access Memory Black Screen

I have the same problem.I've enabled above 4g decoding and Resizable BAR and now when i start the PC, the screen goes black or in sleep mode.I can't acces Windows nor BIOS.Please help, what can I do...

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Recax
Journeyman III
Journeyman III

Re: Smart Access Memory Black Screen

Me too, same problem with a RX6900XT, Ryzen 9 5900x and a Aorus x570 Pro mainboard

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