cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

dirthurt
Adept III

screen cutting out at high refresh rates and resolutions

Jump to solution

Hi every,

So, I have this RX 580 8GB. New.

Problem is, the screen is cutting to black when I set the display to high refresh rates and resultions (above 1080/60 or so).

I've tried a new power supply, two driver versions, new displayport cables, and completely re-installing windows from scratch.

I just switched from another RX 580 4 gb that died, and never had this problem with my monitor (1440 p 144hz).

Keeping the resolution down to 1080p/60 seems to fix the problem, but obviously isn't a good solution.

Anyone have any thoughts?

0 Likes
1 Solution

Accepted Solutions
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

Hi,

I actually did figure out the issue. It comes down to the XFX cards that Best Buy carries being just terrible. I don't know if they're bottom of the barrel binned or what, but each card I tried that blacked out in the 70's of degrees (often low 70's). I found that by underclocking the GPU and increasing fan speeds, I could keep it under 70 and the issues stopped. I returned these cards, as underclocking a card to keep it alive isn't a good solution.

I switched to a Powercolor Red Dragon that I saw on Newegg and the issues are completely gone. It also runs much cooler and is just as quiet.

View solution in original post

0 Likes
21 Replies
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

Just an update,

I've tried everything i can think of. I've swapped the video card with another (same model), swapped the motherboard, tried either stick of ram solo, pulled all other components, re-installed windows from scratch again, and still the problem persists.

Temperatures are great.

Anyone? This thing is driving me bonkers.

0 Likes
gdgamer
Adept I

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

1. Is ALL of your other hardware/cables the same as when you were using the other video card that died?

2. Do you know what caused your old video card to die? Do you know whatever caused your card to die didn't damage your monitor(ie. surge)?

Just a couple ideas to shoot your way. Hope it helps stir the thought.

0 Likes
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

I'm currently using the same cables, but I did try two other DP cables and an HDMI, along every connection that I have. The issue was still there so I just went back to the original ones I was using.

Not exactly sure what killed the old one. It just started crashing a lot in games. I did consider that the graphics card might have damaged the monitor, but I just can't get my head around why the monitor would black out on in games, unless the Windows Desktop doesn't refresh at the same rate. Anyone know anything about that?

The tricky part about testing the monitor is I can't find one locally to try, and funds are limited at this point after buying a GPU :/

0 Likes
dstmnd89x
Challenger

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

What monitor is it and did you search around for similar reporting on the same or similar model? I remember years ago I ran into a similar issue and it turns out that the monitor I was using was just prone to failing after around 2 years of normal use. Sure enough, I had been using it for about 25 months and I started having issues.

Easiest and quickest way to troubleshoot this is with another monitor, any other monitor, to see if the problem carries over.

0 Likes
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

I have tried, but it's a very new monitor and little is really known about it.

It's a rebranded Crossover monitor from Monoprice.

https://www.monoprice.com/product?p_id=31004

Were you getting an issue at only higher resolutions also? That's the part that gets me. I've never heard of this before.

0 Likes
dstmnd89x
Challenger

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

No, this was quite some time ago, before 1080p was even standardized for monitors... just a general observation.

I'm not familiar with the monitor you're using but reviews are middle of the road and it is possible that you just got a dud. Is there any sort of support that you can contact? This is why I bring up trying another display, or even a TV, just to rule out the card as the culprit. If you cannot reproduce the issue on another monitor, then I wouldn't hesitate to file an RMA and return it while you can.

0 Likes
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

Good points.

I've actually tried another card (Both XFX RX 580 8gb cards though), and they both exhibited the same problem. Both brand new, tried a few versions of the drivers.

I had considered it was a compability issue between the two devices (card and monitor) but that would seem pretty unlikley wouldn't it? I'm not super familiar with video signals, but I would think all signals would all be the same, minus some malfunction. No one else that I could find mentioned blackouts with the series of cards.

The weird part is I did try another computer with the monitor via HDMI and couldn't get the issue to come up. But, it was an Nvidia card. It could be a freeysnc thing not working.

0 Likes
dstmnd89x
Challenger

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

All video signals are certainly not the same but if the hardware isn't working properly that's typically where I would start changing some variables and experimenting if there is time to do so. If not, then I'd recommend notifying the seller or manufacturer for RMA instructions. It could also be something like a faulty power adapter or simply a inverter issue, since it's a TN type display.

Once drivers are installed FreeSync, when enabled, should produce no abnormal display behavior unless it's being locally overridden somehow. FreeSync is just AMD's version of adaptive sync, which is a feature that is embedded into the monitor's design, so drivers play a fairly passive role in the final result of the video feed.

0 Likes
dirthurt
Adept III

Re: screen cutting out at high refresh rates and resolutions

Jump to solution

Thanks for that info.

I went ahead and ordered another monitor, this time with a well known/reputable brand. https://www.bestbuy.com/site/aoc-agon-gaming-27-lcd-qhd-freesync-monitor-black-red/5451410.p?skuId=5...

Hopefully this will do the trick. If the issue happens with this one, I'm out of ideas.

I'll try to hook the computer up to my 4k TV today just to see what happens, but that will take a little effort.

0 Likes