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Journeyman III
Journeyman III

Sappire rx 5500 xt - Drivers causes black screen

Recently I've build my pc and installed Windows 10 Pro 64-bit. Everything works fine with the installation until windows tries to install my GPU drivers. After the gpu driver installation starts the screen goes black and loses signal. I've tried to reboot, but after windows loading, the screen blacks out again and I've got no control over the pc. I've formated several times and tried the following driver versions:

Adrenalin 2020 Edition 20.12.1 Optional (WHQL)

Adrenalin 2020 Edition 20.11.2 Recommended (WHQL)

Radeon™ Pro Software for Enterprise 20.Q4

Still the result is the same.

 

Also I've tried to

1) use the AMD Cleanup Utility

2) Install the cpu chipset drivers

3) manually install the drivers without installing the adrenaline program but still nothing.

 

Is there any way I can resolve the problem?

My build is the following:

AMD RYZEN 3600X

ASROCK B550-HDV Bios v1.00

NVME KINGSTON 500GB A2000

SAPPHIRE PULSE RADEON RX 5500 XT 8G GDDR6

COOLERMASTER 650W 80+ BRONZE

G.Skill RipjawsV 16GB DDR4-3200MHz

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1 Reply
Adept I
Adept I

Re: Sappire rx 5500 xt - Drivers causes black screen

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