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Journeyman III

RX5700 XT random screen freezes requiring reset


Been having this issue with the RX 5700 XT since I bought it.

Basically, at random times the screen will freeze. This could happen at the desktop, while typing up a document in LibreOffice, or, just an hour ago, I used to the keyboard shortcut to lock the computer and it froze at the Windows lock screen. By freezing, I mean that the screen no longer seems to accept keyboard or mouse input.

It does NOT seem to freeze the computer. I can access the shared drives via the network from another PC, but still requires a hard reset as it never recovers, and doesnt seem to accept ctrl-alt-del or ctrl-f4 input.. or at least, who knows whats happening, because I cant see what's happening.
The curious thing, which does lead me to believe that it is video card related, is that whenever this happens, and I have to hard reset, my custom fan curves in the Radeon Software -always- get reset to default, as well as the Power Limit slider.
There are no Windows log entries when this happens, except for the "unexpected shutdown" from me pushing the reset button.

I've tried updating all drivers, BIOS, not sure what else to do.
Tried unplugging and reinserting the monitor cable...
Turning on and off the monitor...

I'm really hoping that this isnt an issue with the card...
Have just now set the Power Button on the case to set the computer to Standby and will be trying to do that the next time it freezes the screen.

Any ideas? Will be happy to answer more questions.

MSI MPG X570 Gaming Plus
Ryzen 7 3800X

MSI Radeon RX 5700 XT


Windows 10

3 Replies
Adept I

Re: RX5700 XT random screen freezes requiring reset

I don't even know where to start by typing this up ... it's been A pure nightmare and hell ... so I built 2 new pcs like 30 days ago exactly , the specs for both pc's are matching parts

CPUs - Ryzen 5 3600X / AFM Cooler = Noctua NH-D15
GPUs - Sapphire Nitro + RGB Edition  RX5700XT

MOBOs - Asus X470-F ROG Strix
RAMs - G.Skill RipJaws F4-3200C14D-16GVK 16GB 2x8
PSU - Seasonic FOCUS Plus 750 Gold SSR-750FX 750W
970 EVO NVMe M.2 SSD 1TB
Windows 10 PRO oh yeahhhhh soooooo proooooooooooooooooooooo allllll i doooooooo issss crashhhhhhhhhhhhhhhhhhhh

pc's & parts are Brand New , No previous video drivers or models were installed , Factory fresh builds/installs
Both suffering same issues , Current date 5/27/2020 @ driver versions 20.4.2 made the pcs become unusable and now even rolling back to older drivers I.E 20.2.2 // 19.12.1 or any driver , instant crashes and black screens when entering any game or doing anything , moving my mouse now causes the driver to restart ... even installing driver through Device Manager VIA skipping addrenaline install ofcourse running DDU in safe mode first etc / restart with internet off doing everything right . this is flat out AMD driver / card sided , nothing else in our PCS can be causing this .. so many people are plagued by issues with these amd cards right now and it really honestly feels like nothing at all is being done , I can't even contact newegg to get help or anybody for help .. I can't even return the card to newegg because it says it's 1day past return date ... and I can't call them to tell them I only waited 1 more day to see if this bs driver fixed anything but all it did was make our pcs 100x worse than yesterday  like no joke I can't do anything now .. reinstalling old drivers do no good for me anymore .. im crashing on everything and anything I Really don't know what to do other than just throew the card in the trash I mean I'm not A rich person or can afford to do that but I really don't know what else to do I don't even know how to get help or if there really is any help .. there obviously isn't any help , this is just so sad This was the first ATI card I ever purchased and I have been playing pc games for 20 years since I was 12 , my first good Nvidia card was A Nvidia 6800GT back in the AGP card days .. and sadly I really think that card was better than this $450 x 2 = 900 + tax @  soon to be paper weights.. Is there even any real workerss on this forum to help ?? where can I get actual help

Black screens / crashes / hanging / bs / failing drivers all drivers and bunk where can i get help or A replacement what do I DOOOOO

Journeyman III

Re: RX5700 XT random screen freezes requiring reset

Has any of this helped you? 

I've just set the link speed from Auto, in BIOS, to Gen 3. We'll see what happens.

Journeyman III

Re: RX5700 XT random screen freezes requiring reset

Installed the latest version of the display drivers last night.. 20.4.2.

It seems that this release specifically addresses issues with display loss, etc.

I'll give it a shot and see what happens.