Showing results for 
Search instead for 
Did you mean: 


Journeyman III

RX5700 XT black screen when booting - Windows explorer

Screenshot with system setup from HWInfo attached. 

  • AMD Graphics Card
    • RX 5700XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 Professional 64bit (with latest updates applied)
  • Driver version installed
    • Radeon Software 20.8.1
    • Software Version - 2020.0729.1547.28422
      Driver Version -
      Provider - Advanced Micro Devices, Inc.
      2D Driver Version -
      Direct3D® Version -
      OpenGL® Version - 26.20.11000.14736
      AMD Audio Driver Version -
      Vulkan™ Driver Version - 2.0.145
      Vulkan™ API Version - 1.2.139
      Windows Version - Windows 10 (64 bit)
  • Display Devices
    • LG 29um69g @ 2560x1080
  • Motherboard + Bios Revision
    • Aorus X570 Elite - Bios F20
    • AMD Ryzen 5 3600
  • Power Supply Unit  Make, Model & Wattage
    • CoolerMaster 650W 80+ Bronze
  • RAM
    • 2x8GB @ 3600Mhz

Describe your issue:

  • When booting windows, windows explorer won't open if graphics driver is installed. Stopping the current explorer process and restarting it won't fix the issue.
    • On this state I'm able to start task manager using ctrl+alt+del and start programs from there - not windows explorer though. The computer have network connectivity, so I'm able to start chrome, look for this issue online, reboot my computer into safe mode, etc.
  • If booting on safe mode, without graphics driver, windows start normally, then I'm able to perform a fix:
    • uninstall graphics driver and radeon software.
    • reboot system on normal mode - it boots normally
    • reinstall radeon software and graphics driver
    • then I'm able to use my PC normally

After the fix is applied, I'm able to use my PC normally for days, playing any games without crashing. Performance and temperatures across CPU, motherboard and GPU are within expected, so it all points to a software issue - either a driver issue or radeon software.

Are you able to reproduce this issue? Is there a fix planned so I don't have to go through all this to use my pc properly?

1 Reply

Re: RX5700 XT black screen when booting - Windows explorer

In case of trouble, disable the display driver with Windows Device Manager and restart the computer. If the problem still exists, ie when the display driver is installed and not working, this problem is not driver related. If the problem does not exist, contact the AMD support team to request a fix with that...