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corsair
Adept I

Re: RX5700 and HDMI sound problem

My graphics card is 5700XT Liquid Devil, and the amplifier is YAMAHA RX-A880, driver version 20.8.2, the sound will stop from time to time, how can I solve it?

vmota
Adept III

Re: RX5700 and HDMI sound problem

By returning it.

Seriously tho, it is now on their known issues section if you check the release notes, but for context it took them over 1 year to put it there so the fix may come 2021 with any luck.

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gtquan
Adept I

Re: RX5700 and HDMI sound problem

I have the MSI Mech 5600XT.  Also audio dropouts randomly every 5-20 secs.  Hooked up to an Onkyo NR609 which is a circa 2011 AVR.  Tried it with HDMI and DP from the card.  Dropouts in games/browser video.  Interestingly Kodi set to passthrough audio signal has no dropouts.   Will try the new 20.8.3 driver I just saw listed.  Will otherwise have to return the card.

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corsair
Adept I

Re: RX5700 and HDMI sound problem

I updated 20.8.3, the same problem exists, and I found one thing, AMD's HDCP is not supported, NVIDIA's graphics card does not have this problem, I tried to change several amplifiers and TVs, HDCP is all displayed Not supported91fab735e57cbbc9978c8062a603fcce.jpg

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gtquan
Adept I

Re: RX5700 and HDMI sound problem

yep.  No joy with new drivers.

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kfir
Adept II

Re: RX5700 and HDMI sound problem

Hi,
I have a Sapphire Radeon RX 5500 XT PULSE 4GB card on a computer with Windows 10 installed, which is connected to an LG OLED 55 B7Y.

I'm not sure I have the same issues as others here, but maybe posting my troubles will help others. I also opened a ticket with AMD.


The issue is that the audio sometimes stops after a few seconds of working fine. Debugging it I found that the audio moves to the on-board audio device: If I connect speakers to the desktop computer, the sounds starts on the TV and after a few seconds there is a jump and it moves to the speakers and continues there.
The problem occurs on web sites (such as youtube), video playback apps (such as VLC), game launchers (such as Epic Games) and even Windows System Sounds.
A workaround I found (on this thread I believe) for web sites is to Mute the Chrome tab and then Unmute the tab. It sometimes has to be done several times. Sometimes restarting the app (VLC) works. Another workaround is to change the default sound output to the on-board HD audio "Speakers (High Definition Audio Device)" and then change it back to the "LG TV (AMD High Definition Audio Device)"

I tried:
- Changing the HDMI cable (I tried two different high-end cables)
- Using another the HDMI input socket on the TV
- Using the DisplayPort output on the Radeon card with a DP-HDMI converter
- Uninstalling and Re-installing the AMD drivers. I currently have the newest: 20.8.3, but this has been happening ever since I got the card in May.
- Re-installing Windows 10
- Disabling the on board audio device (in 3 places: sounds settings, device manager and BIOS)
- Using a different Graphics card - with the on-board Intel HD Graphics 4600 and the same HDMI cables the audio works flawlessly.

Let's see what the ticket to AMD Support brings...

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gtquan
Adept I

Re: RX5700 and HDMI sound problem

I recall the same problem happening with my R580 card.  My recent build before adding the graphics card was 2400g/asus mini itx x470, using on board video/hdmi.  I had no dropouts with that.  Since upgrading to dedicated graphics card, the audio dropouts started.  Also submitted a ticket.

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kfir
Adept II

Re: RX5700 and HDMI sound problem

Did you get any reply to that ticket?

Yeah. Well my issues actually started with my previous card R290 I think it was when upgrading to Windows 10. I was blaming it on the old card. Upgrading to RX 5500 I still see the issue and the ticket was opened on the RX 5500.

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corsair
Adept I

Re: RX5700 and HDMI sound problem

Microsoft Store has dolby access to download
This will install Dolby Atmos for Home Theater
After the installation is complete, enter the sound settings and change the bit depth and sampling to atmos
The sound field is also changed to atmos
The speaker settings are also changed to atmos, but the actual number of speakers can be changed
After setting everything up, test whether the sound is still intermittent

After testing these days, I found a very strange problem
The sound will be intermittent, usually when playing mp3 or playing music from youtobe
Especially the sound effect is set at 16-bit 48000hz most frequently
But if it is a playback video, such as multi-channel dd+/dthd, etc.
It’s less likely to have intermittent problems
I think the sound encoding of the 5000 series is seriously flawed
And one more point
The speaker icon on the amplifier is normally always on
But the icon will disappear and reappear when the sound is cut off
This means that the audio of the 5000 series will be "disconnected"

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gtquan
Adept I

Re: RX5700 and HDMI sound problem

Looks like I solved my audio problem.  I bought an 4k Active display port to HDMI adaptor with AMD eye infinity support from Amazon Cable Matters.  No dropouts since installing it today.  Not sure why this would fix the problem.  Here's my exact setup:

Ryzen 3700x

Asus x470 I mini itx MB

MSI 5600xt Mech OC

Onkyo NR 609 Receiver

Hooked up via DP adaptor to HDMI cable.  

Hope this helps someone.  I'll provide further updates after a week or so

https://www.amazon.ca/gp/product/B00EDT0072/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1