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felix2k
Journeyman III

rx570

Hey I'm using rx570 4gb and for 2 months this happening to me https://prnt.sc/wac29m how can i fix this? I don't understand why this happening to me. Can anyone can help me?

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6 Replies
benman2785
Big Boss

Re: rx570

Tach Felix,

well i think you have a faulty driver install - or your HardwareVideoDecoder in your has broken

1. update Win10 to 20H2
2. disable Win10 auto-driver-install
3. run DDU in safe-mode to clean old driver
4. install latest AMD driver from website (dont use auto-detect-tool)
5. test again

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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felix2k
Journeyman III

Re: rx570

I did it but nothing change still same. I have warranty card do you think I should send my video card to the service?

 

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ScotchFury
Elite

Re: rx570

Try eeset factory defaults and reset the shader cache under graphics, advanced.

Have you tried a complete driver uninstall with the AMD removal tool and then installing again?

https://www.amd.com/en/support/kb/faq/gpu-601 

Also check all power connectors and reseat the Video card. 

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felix2k
Journeyman III

Re: rx570

I did it and fix it for a while so when i open radeon software it happened again. When i delete driver i fix it but i resetup driver it happen again.

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ScotchFury
Elite

Re: rx570

Did you run the AMD GPU removal tool first to make sure it was completely uninstalled first..?

https://www.amd.com/en/support/kb/faq/gpu-601 

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felix2k
Journeyman III

Re: rx570

yes i did 

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