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Graphics Cards

ArmGadge1
Adept II

RX 6800 will crash when playing Rust with browsing Twitter on Chrome

Hello,

Recently I bought a new graphics card (ASRock Radeon RX 6800 Challenger Pro 16G OC)
But I encountered a weird problem.
When playing Rust and browsing Twitter on Google Chrome,
Suddenly black out and system will reboot with headless(blank screen).
VGA LED of Q-LED on the motherboard lights up.
To recovery from this symptom, need a power cycle.

I have contact to manufacturer (ASRock) and I did some investigation, but all works fine.
I asked them to investigate with Rust, but they refused to it because they don't have any copy of Rust.
(Is this acceptable? Rust is one of the top 10 multiplayer game which most playing on Steam!)

I'm sure this is faulty tuning of graphics card.
Is anyone there who have same problem?
Please try this if you have Radeon RX 6000 series, especially ASRock card.

Reproduction procedure:

  1. Launch Rust with windowed mode
  2. Join any servers
  3. Launch Google Chrome and open the Twitter
  4. Repeat scroll up and down the Twitter timeline
    *It will also occur when browsing other sites(YouTube, Twitch etc.)

Workaround:

Don't use boost.
On the Radeon Software, select manual tuning and set Max Frequency to 1905 MHz (Game Clock)

Video (with English caption available):

Specs:
CPU: AMD Ryzen 7 5800X
RAM: 16GB Team TEAM Vulcan TEAMGROUP-UD4-3000
M/B: ASUS ROG Strix X570-F Gaming
Graphics: ASRock Radeon RX 6800 Challenger Pro 16G OC
SSD#1: Western Digital WD Black NVMe WDS500G2X0C
SSD#2: Western Digital WD Black SN850 NVMe SSD WDS100T1X0E
HDD: Toshiba DT01ACA300
PSU: Corsair RM750x
Display: Toshiba REGZA 43G20X with HDMI connection

I tried:

  • Verify game files
  • Clear CMOS
  • Update BIOS
  • Update vBIOS on the graphics card
  • Update driver *When update, Uninstall and clean up with Display Driver Uninstaller
  • Use other PCIe slot
  • Reduce PCIe link speed
  • Replace RAM (G.Skill Sniper X F4-3000C16-8GSXWB)
  • Replace PSU (750W, SilverStone SST-ST75F-P)
  • Replace Display (GeChic On-Lap 1303H)
  • Do a Reproduction procedure with other benchmark or game --> All works fine
    • Furmark
    • Heaven Benchmark
    • Watch Dogs Legion
    • DEATH STRANDING
    • Grand Theft Auto V
    • Microsoft Flight Simulator
1 Solution


@ArmGadge1 wrote:

Long time no see,
I managed to bought 2nd card on this month.
It's the ASRock card again (RX 6800 Phantom Gaming D 16G OC) and same thing happened!

I'm at a loss at that time, but today I found new vBIOS version L04 on the download page.
I updated my Phantom Gaming D card in hurry, It seems work fine!
I'll take a look my Challenger Pro card later.


I also tested RX 6800 Challenger Pro and confirmed the problem has gone!

If you have RX 6800 Phantom Gaming D or RX 6800 Challenger Pro, and It have unstable / blackout problem like this,
I recommend to update the vBIOS to L04. it looks solid.

View solution in original post

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