cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

rmurphree
Journeyman III

rx 6700xt keeps disabling driver

I am on win10 home with rx 6700xt gpu. Motherboard is gigabyte b550 and cpu is ryzen 7 5800x. The issue at hand is at any random time my display will shut down. I have to hard reboot and then when i come back in it shows my gpu driver is disabled. This system is around 3 months old and this is getting very aggrivating. Please help

17 Replies
aoe
Journeyman III

I have the exact same problem currently and wanted to ask if you were able to solve this somehow, any insight would be appreciated.

vialli100
Forerunner

Full System specs with PSU please..

AMD Ryzen 7 3700x, Asus Tuf Gaming RX 6700 XT, Asus TUF Gaming x570 Plus, 32gb Corsair Vengeance 3000mhz, Samsung 970 EVO Plus 1tb NVME, Samsung 960 EVO 500gb NVME, Lian Li Galahad AIO 240mm, Seasonic X850 PSU.
0 Likes
goldman90
Journeyman III

Same thing happening here.

R5 5600x, Sapphire 6700x Nitro, Gigabyte x570-i, 32gb oLoy 3600mhz, Cooler Master 850w sfx psu

0 Likes
TubalC
Adept I

Sorry for my English. I have the same problem. I have tested with 2 6700xt I load any game, without overclocking, even with the amd stress test. The screen turns off and disables the driver. The 2 cards work perfectly in another PC with an intel processor. I have passed DDU in safe mode, ccleaner, disabled internet. Same result from 22.7.1. My pc: amd 5600x, giga x570 aorus, 16gb, win11.

0 Likes
Skrybe
Challenger

There are a bunch of different gigabyte B550 (or x570) boards. Can you name the specific model? And have you checked what BIOS it's running? For example: the B550 Aorus Master has 11 different BIOS versions available. The latest dated 20 July 2022. The x570 AORUS Pro has 18 BIOS available!

Also have you installed the AMD chipset drivers and and other recommended drivers from the motherboard manufacturer? eg: Audio, sata, etc.

Thank you very much for answering. Yes, my mother is a gigabyte x570 aorus elite wifi, the Bios version is F37d. The Amd Chipset version is 4.06.10.651. I have 2 AMD Radeon RX 6700 XT Challenger Pro 12GB OC(RX6700XT CLP 12GO) and 1 AMD Radeon RX 6700 XT Phantom Gaming D 12GB OC(RX6700XT PGD 12GO) on another Intel PC.
All video cards seem to work perfectly on the other PC. Something that I commented, trying different options, is that the fault stops doing it if I unplug the card. But when I change something like adrenaline's pixel format, it fails again.

0 Likes
cpurpe91
Volunteer Moderator

Try disabling Windows Update's ability to download and update graphics drivers in group policy editor, then run DDU again and reinstall current drivers. Windows kept messing my system up with faulty drivers around February and doing this fixed my issues. 

Here is a link to a guide. 

How to disable driver updates in Windows 10 using Group Policy Editor (mobigyaan.com)

I have seen that I have that gpedit option already activated. Thank you very much again for answering me.

0 Likes
TubalC
Adept I

Thank you very much for answering. I have detected the following. If I unplug the video card from the mother and plug it back in, this fault stops happening. BUT. If I touch something in adrenaline software, in this case it was the "color format" rgb to another, the problem returns. Something wrong with windows or amd software. I just don't know. But I'll try what you told me.

cpurpe91
Volunteer Moderator

Do you mean unplug the display or remove the GPU from the motherboard and then reseat it?

TubalC
Adept I

I just remove the GPU and plug it back in and then reset it. It worked for a while but then the fail returned.

Now I changed the PSU, and so far it hasn`t failed.

0 Likes

I just realised that you were running crossfire. Sorry when I saw you'd tried 2 cards in the PC I thought two different cards one at a time, not two in crossfire. Peak draw especially in benchmarks is going to be pretty high and potentially spike even higher than the rated draw. Each one is rated between 180-230W (without factoring the spikes) so you're looking at 360-460W just from the video cards under load. I'd be looking for at least a quality 850W PSU preferably a 1000W to cover that.

I wouldn't expect it to be problematic just changing settings in Adrenaline, only under load. But maybe that causes a momentary power spike for some reason?

What were the old and new PSUs? The information might help other users with similar problems in future.

TubalC
Adept I

Thanks for answering. 1 Pc is an Intel i7 with 2 amd 6700xt gpu not in crossfire and without failure. And the one that was failing was my other AMD PC, with 1 gpu 6700xt, to this last one, I changed the PSU and "it seems", at least for now, it works. I have modified different settings of the Adrenaline AMD, and there was no problem. An important detail, when it failed, the event manager had the error: whea logger id 18 Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 10

0 Likes
goldman90
Journeyman III

i disabled resizable BAR and it seems like that mitigated the issue (it was happening randomly to me, to i can say for sure, but it hasn't happened for a couple of weeks)

0 Likes
Medpack87
Journeyman III

Happening to me too. I am sick and tired of AMD hardware and drivers being so difficult to work with. Especially when it comes to high end GPUs. I am returning my 6700xt and getting a 3080.

0 Likes
vialli100
Forerunner

I think most problems are with the PC builds themselves..

A lot of the time it's to do with ram, PSU's and background software.

This is just my opinion, having read through stacks of posts and forums.. 

AMD Ryzen 7 3700x, Asus Tuf Gaming RX 6700 XT, Asus TUF Gaming x570 Plus, 32gb Corsair Vengeance 3000mhz, Samsung 970 EVO Plus 1tb NVME, Samsung 960 EVO 500gb NVME, Lian Li Galahad AIO 240mm, Seasonic X850 PSU.
0 Likes
aoe
Journeyman III

Do you see any problems with my build here?

Intel i5-12400F with 6x 2.50GHz / 4.40GHz Turbo, 18MB Cache
be quiet! Pure Rock 2 Black
Gigabyte B660 GAMING X DDR4
32GB (2x16GB) G.Skill RipJaws V DDR4 3600MHz
1TB SAMSUNG 970-EVO PLUS M.2 PCIe 3.0 x4 NVME (L 3500MB/s ; S 3300MB/s)
12GB ASUS RX 6700XT DUAL OC
700W be quiet! PurePower 11

0 Likes