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Journeyman III
Journeyman III

RX 580 Sapphire - Black screen / PC Freeze

Hi All!

I have been troubleshooting the Sapphire PULSE Radeon 8GD5 card.

Random (not in-game) is my pc freezing with this card and the latest 17.4.4 drivers. Started different benchmarks to test my card, but everything is fine.

Motherboard: ASRock Z170 Extreme4 Power Supply: Cooler Master V550 Semi-Modular

I am sure this issue is related to this videocard,driver or compatibility, my old card (R9 380) is working fine.

My PC freezes with a black screen, only a power-off > on is working to get back with a reboot.

The reset button / option is also frozen when this occurs.

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15 Replies
luigy
Adept I
Adept I

Re: RX 580 Sapphire - Black screen / PC Freeze

Same issue here, I Reinstalled the drivers 17.4.3 and its working again.

Sry for my english.

Mismo problema por aqui, volvi a reinstalar los controladores 17.4.3 WHQL y anda bien, lo que si calienta mucho la placa y tiene problemas de flickering o problemas en texturas.

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noodles59
Miniboss
Miniboss

Re: RX 580 Sapphire - Black screen / PC Freeze

It's a good idea to return to all Default bios settings before switching to a better GPU

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luigy
Adept I
Adept I

Re: RX 580 Sapphire - Black screen / PC Freeze

i use DDU, for uninstall the drivers and install new ones, or change the graphic card.

i never return to default bios settings.

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noodles59
Miniboss
Miniboss

Re: RX 580 Sapphire - Black screen / PC Freeze

with your problems at hand I would try it and see if the problem goes away

luigy
Adept I
Adept I

Re: RX 580 Sapphire - Black screen / PC Freeze

tks for you reply. I will return the bios setting.

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Journeyman III
Journeyman III

Re: RX 580 Sapphire - Black screen / PC Freeze

I'll try it also.. Coming back soon with the results.

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luigy
Adept I
Adept I

Re: RX 580 Sapphire - Black screen / PC Freeze

Well I return the bios setting to the factory and no results. Still issue with the texture in the Games or Freeze [Crash DX]

Motherboard: asus crosshair v formula-z PSU: Thermaltake TR2 RX 650w S.O.: Windows 10 X64 [anniversary] RAM: Ddr3 16gb Kit 2 X 8 Gb 2400mhz Corsair Vengeance Pro

I am sure this issue is related to the videocard,driver [To green] or compatibility, my old card (Sapphire R9 290x) is working fine

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tumtum
Journeyman III
Journeyman III

Re: RX 580 Sapphire - Black screen / PC Freeze

Game freezes or texture bugs are different and not related to my issue.

My PC is freezing (Black screen) and nothing happens. Not related to games.. Pretty random.

To get back, a hardreset is required. (Power off button for 7 secs and turn it on again)

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luigy
Adept I
Adept I

Re: RX 580 Sapphire - Black screen / PC Freeze

Your issue was my issue and i repair when i installed the 17.4.3 driver.

Now i have the other hahaha...

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