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scchicora
Journeyman III

rx 580 drops signal to monitor

I play many games on my computer and have recently upgraded to a Radeon RX 580. Some games play fine. The games that do not play well all have the same issue. Cinematics run fine, but once actual gameplay begins the monitor loses signal and goes into sleep mode. This occurs on two completely different monitors. I have done everything suggested to troubleshoot this issue, but nothing has resolved it. The main game that has the issue is COD: WWII. Below is all the system info on my updated RX 580.

Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX 580 Series

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1380 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version - 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13506

OpenCL™ Version - 23.20.15017.3010

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.1

Vulkan™ API Version - 1.0.65

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 3417

SubSystem Vendor ID - 1462

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.002.001

BIOS Part Number - MS-V34113-F1

BIOS Date - 2017/08/28 22:54

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1380 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

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47 Replies
pokester
MVP

Re: rx 580 drops signal to monitor

Radeon Settings, Global, Wattman" Set power limit slider all the way to the right (+50), it is beneath the fan settings.

Set power profile to high performance.

Disable hybrid sleep. Use standby.

This will likely take care of it. Report back if not.

Make sure to do a reboot after changing all this.

Good luck!

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ctdemonet
Journeyman III

Re: rx 580 drops signal to monitor

I tried those tips and it did nothing for me. I have the same problem as scchicora where my RX 580 will "drop signal" to my monitor. It only happens when I am playing Star Wars Battlefront II (2017). All other full screen apps and games I have no issues.

The game will run fine but then suddenly and at random, video will cut out and my monitor will act like it lost signal (turn completely black). The game audio is still happening, inputs are still working, just no video. After a few seconds the video will resume and my monitor will show the on-screen display overlay as if it just detected a signal. 

This is extremely annoying and has been happening since 18.2.1 update

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scchicora
Journeyman III

Re: rx 580 drops signal to monitor

Unfortunately this did not fix the problem. I have even lowered all graphics settings to their min with no effect.

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garbageblau
Journeyman III

Re: rx 580 drops signal to monitor

same problem ı am facing right now

isnt there any solituon found??

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Hardwood
Paragon

Re: rx 580 drops signal to monitor

EVERYONE:

Need more info INFORMATION REQUIRED WHEN POSTING A QUESTION

I haven't come across a game that does this with my RX580.  Please post all the games effected, maybe I have one and can try it here.

Also be specific about your monitor/cable connections.

If it's only one game, are there hints on the game's forums?

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ctdemonet
Journeyman III

Re: rx 580 drops signal to monitor

Describe your system:

  • AMD Graphics Card
    • Make and model: XFX RX 580
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon 18.2.3
  • Display Devices
    • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • Nixeus EDG 27" IPS 2560x1440 AMD FreeSync Certified 144Hz Gaming Monitor, Display Port, tried both 1080p and 1440p with 60, 120, and 144 Hz refresh rates as well as with FreeSync disabled.
  • Motherboard + Bios Revision
    • MSI Z370 Gaming Plus (MS-7B61) Bios Version 1.2
  • CPU/APU
    • Intel i5 8600K

     Power Supply Unit  Make, Model & Wattage

    • EVGA Supernova 750 G3 750W 80 Plus Gold
  • RAM
    • 16GB

Describe your issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
    • During gameplay, the monitor "loses connection" (screen goes black, as if I pulled the display cable out of the monitor) for a few seconds. Inputs from mouse+keyboard are still registered, audio still produced. Video returns after a few seconds. This happens seemingly randomly, and also can be once or many times in succession. No specific steps to produce this, just playing the game (Star Wars Battlefront 2)
  • Details about applications/games affected (including version number)
    • Star Wars Battlefront 2 (2017) is the only game I have played that produces this issue. I have been playing the game since 11/2017 and have noticed this issue since more recent Radeon updates (18.2+)
  • Graphical settings used in the application/game (resolution and 3D settings)
    • All settings are Low. Resolution I tested 1080p and 1440p. Currently running at 1080p
  • If possible, include a screenshot or video link of the issue
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musafirlalu
Adept II

Re: rx 580 drops signal to monitor

Try this (nitro+ 4gb):

nitro+4gb_1380_18.2.3.jpg

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ctdemonet
Journeyman III

Re: rx 580 drops signal to monitor

No noticeable difference with those changes. Problem still occurs

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ctdemonet
Journeyman III

Re: rx 580 drops signal to monitor

There is nothing regarding this problem on the official game forums

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