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Graphics

Journeyman III
Journeyman III

RX 580 display looks pixelated (color depth issue?)

I just barely updated to an RX580 from my old trusty HD4850.  I had no issues with my old card, but with the RX580 everything looks pixelated.  

system: 

motherboard: ASRock AB350 pro4

CPU: Ryzen 5 1500x

RAM: 16gb TEAM dark DDR4

GPU: XFX RX 580 8gb

Monitor: Westinghouse L2410NM

I first changed out the HDMI cable to one I know works well.

I did a fresh install of windows 10 using windows media creation tool

I did a fresh install of the drivers (using 20.10.1)

I made a live Ubuntu disk to see if I could easily identify it as a windows problem

I'm getting the same issue on all of these, which would make me think it is a hardware problem, but when I boot into UEFI (also with the latest firmware) everything is crystal clear, so I can somehow get a good picture.

In the radeon software the option for bit depth is grayed out at 8.

Can anyone think of something I'm missing?  I've built several PCs over the years and never had such problems.  Please help.

Here are a couple screenshots so you can see what the display looks like


color depth stuck at 8 bit.jpghow my screen looks.jpg

Thanks for looking
 
DXDiag (I'm back to the original install, the fresh install I did was on a different hard drive because I didn't want to wipe out my whole C drive just to find it didn't fix anything):
------------------
System Information
------------------
      Time of this report: 11/13/2020, 19:07:51
             Machine name: DESKTOP-1ML4CHM
               Machine Id: {8A844FE8-446B-402C-A0BE-95575B677924}
         Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: To Be Filled By O.E.M.
             System Model: To Be Filled By O.E.M.
                     BIOS: BIOS Date: 12/27/17 21:42:15 Ver: 05.0000C (type: BIOS)
                Processor: AMD Ryzen 5 1500X Quad-Core Processor           (8 CPUs), ~3.5GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16316MB RAM
                Page File: 7602MB used, 11146MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0546 64bit Unicode
 
------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.
 
--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
 
---------------
Display Devices
---------------
           Card name: Radeon RX 580 Series
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x67DF)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 16330 MB
    Dedicated Memory: 8171 MB
       Shared Memory: 8158 MB
        Current Mode: 1920 x 1200 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.643555,0.347656), Green(0.286133,0.602539), Blue(0.142578,0.070312), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: L2410NM
          Monitor Id: WDE5180
         Native Mode: 1920 x 1200(p) (59.950Hz)
         Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0360073.inf_amd64_4d0a7206a56b4676\B360064\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360073.inf_amd64_4d0a7206a56b4676\B360064\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360073.inf_amd64_4d0a7206a56b4676\B360064\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0360073.inf_amd64_4d0a7206a56b4676\B360064\amdxc64.dll
 Driver File Version: 27.20.12033.1007 (English)
      Driver Version: 27.20.12033.1007
         DDI Version: 12
      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:False Enabled:False 
 Graphics Preemption: Primitive
  Compute Preemption: DMA
            Miracast: Not Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: DISABLE_HWSCH
  Catalog Attributes: Universal:False Declarative:False 
   Driver Attributes: Final Retail
    Driver Date/Size: 10/15/2020 5:00:00 PM, 1959792 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71EE2-249F-11CF-DD76-81CA5CC2D635}
           Vendor ID: 0x1002
           Device ID: 0x67DF
           SubSys ID: 0xC5801682
         Revision ID: 0x00E7
  Driver Strong Name: oem13.inf:cb0ae414b1a1994b:ati2mtag_Polaris10:27.20.12033.1007:PCI\VEN_1002&DEV_67DF&REV_E7
      Rank Of Driver: 00CF2000
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {103473E4-10EA-11DF-9A92-2BA055D89593}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  {603A4756-A864-4F91-BB62-2C935B7A1391}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported
 
-------------
Sound Devices
-------------
            Description: 4 - L2410NM (AMD High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
        Manufacturer ID: N/A
             Product ID: N/A
                   Type: N/A
            Driver Name: AtihdWT6.sys
         Driver Version: 10.0.1.16 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 3/31/2020 5:00:00 PM, 107936 bytes
            Other Files: 
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Emulation Only
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
 
            Description: Speakers (Realtek(R) Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18496893&REV_1003
        Manufacturer ID: N/A
             Product ID: N/A
                   Type: N/A
            Driver Name: RTKVHD64.sys
         Driver Version: 6.0.1.8619 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/14/2019 5:00:00 PM, 6554416 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Emulation Only
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
 
---------------------
Sound Capture Devices
---------------------
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a
 
      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a
 
      Device Name: 2.4G Wireless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0C45, 0x5101
        FF Driver: n/a
 
      Device Name: 2.4G Wireless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0C45, 0x5101
        FF Driver: n/a
 
      Device Name: 2.4G Wireless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0C45, 0x5101
        FF Driver: n/a
 
      Device Name: 2.4G Wireless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0C45, 0x5101
        FF Driver: n/a
 
Poll w/ Interrupt: No
 
-----------
USB Devices
-----------
+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x1022, 0x145C
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 6/18/2020 10:52:33, 647992 bytes
+-+ USB Composite Device
| | Vendor/Product ID: 0x0C45, 0x5101
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 9/9/2020 02:15:09, 185664 bytes
| | 
| +-+ USB Input Device
| | | Vendor/Product ID: 0x0C45, 0x5101
| | | Location: 0011.0000.0003.001.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 12/7/2019 02:07:56, 44032 bytes
| | | Driver: hidclass.sys, 12/7/2019 02:07:56, 225792 bytes
| | | Driver: hidparse.sys, 12/7/2019 02:07:56, 46080 bytes
| | | 
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x0C45, 0x5101
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 12/7/2019 02:07:56, 46592 bytes
| | | | Driver: kbdclass.sys, 12/7/2019 02:07:56, 71480 bytes
| | | 
| +-+ USB Input Device
| | | Vendor/Product ID: 0x0C45, 0x5101
| | | Location: 0011.0000.0003.001.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 12/7/2019 02:07:56, 44032 bytes
| | | Driver: hidclass.sys, 12/7/2019 02:07:56, 225792 bytes
| | | Driver: hidparse.sys, 12/7/2019 02:07:56, 46080 bytes
| | | 
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x0C45, 0x5101
| | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 12/7/2019 02:07:56, 35328 bytes
| | | | Driver: mouclass.sys, 12/7/2019 02:07:56, 67600 bytes
 
I stopped here because my message can't exceed 20000 characters
 

 

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