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paggerchef
Adept I

RX-580 Crashing During Games

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Hello, I recently purchased an RX-580 4GB (Sapphire Nitro+). Previously I had a GTX 1050Ti, no other hardware has changed apart from a RAM upgrade. When replacing my graphics card, I made sure to DDU it first, but since this problem has been persisting I've done a full reinstallation of Windows and yet it still occurs.

The problem is, during games one of two things will happen, typically after 20-60 minutes - either the game will just crash to desktop (and the bug reporter will come up if it has one, interestingly), or in the worst cases - but significantly rarer - the entire system will hard lock, the monitor will lose signal and a power button reset will have to occur.

I have tried a lot, now my CPU is overclocked to 4GHz (Ryzen 3 1200) but it's been like that since the day I got it back in August 2017 and shows no errors in synthetics (Prime95, IntelBurnTest) or games. I have extensively tested my RAM with benchmark applications, the windows memory checking tool, and passmarks memtest tool, and there are no errors there. I even disabled XMP (3000MHz 15-15-15-35) and ran it at the standard JEDEC rate of 2133MHz, and these crashes still occured, plus I've had no errors in any intensive programs that would be typical of RAM.

For the card itself, I've tried a ton of different drivers and none of it makes a difference, I'm currently on 19.1.2. (I just bought the Resident Evil 2 remake), I have the power limit set to +50%, I've tried undervolting, and overvolting. The games I typically play are Civ VI, Insurgency Sandstorm, Project Cars 2, TES Skyrim Special Edition, MGSV:TPP.

My thoughts at the moment are that it's a VRAM issue, as very occasionally when booting, a grid of multicoloured (like noise) squares will appear on the screen in a checkerboard formation followed by a system hard lock, however, this only happens a) exclusively at startup and b) only after logging in to windows, I can wait for a million years on the login screen and do stuff, but nothing happens. I've done a ton of different VRAM tests, both dedicated utilities (memtestCL, Video Memory stress Test v1.7, MSI Kombustor artifact checker, OCCT artifact checker), and benchmarks (FurMark (with 8X MSAA), kombustor, Heaven, Superposition) yet not once has a crash ever happened, and I've let some of these run for an hour or more. It seems to only be when playing a game.

I also thought it could be my PSU, it's a 450W SuperFlower Golden Green HX, but I doubt it is this, as even with a +50% power limit the RX-580 can only use under the worst possible scenario (i.e. furmark) 260W, and my CPU under its worst condition (a R3-1200 at 4GHz @ 1.45v) can only use 100W. Neither component is ever near their limit, especially at the same time, and I did stress them both at their worst cases and it didn't crash, and this PSU gave no problems to the build with the 1050Ti.

In terms of temperatures, there is nothing wrong. My CPU under the heaviest loads (p95 and IntelBurnTest) maxes out at around 60-70C, and stays in the low 50s during games, my motherboard VRM stays in the 50s, and the card under a furmark load tops out at about 75C, lower in games.

Apologies for the lengthy post, but I'm genuienly out of ideas. I've been through the stickies, done the DCIM and SFC/SCANNOW, and had nothing to fix.

1 Solution

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paggerchef
Adept I

Re: RX-580 Crashing During Games

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For anyone reading this thread who has this issue, I've managed to fix it.

I can't say for other cards, but on my Sapphire Nitro+ RX 580, the VRAM voltage (the IMC anyway, it's at the bottom in the global wattman settings) was too low for the stock 2000MHz clock. I increased it slightly and haven't experienced a single glitch, crash, freeze or anything negative. I even got it to run fine at 2250MHz (9GT/s). Hope it helps.

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18 Replies
paggerchef
Adept I

Re: RX-580 Crashing During Games

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For anyone reading this thread who has this issue, I've managed to fix it.

I can't say for other cards, but on my Sapphire Nitro+ RX 580, the VRAM voltage (the IMC anyway, it's at the bottom in the global wattman settings) was too low for the stock 2000MHz clock. I increased it slightly and haven't experienced a single glitch, crash, freeze or anything negative. I even got it to run fine at 2250MHz (9GT/s). Hope it helps.

sandwichbomber
Journeyman III

Re: RX-580 Crashing During Games

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Hello. Glad to hear that you managed to solve the issue. I just purchased the same card and facing the exact same problems you mentioned. Could you please provide the information about you overclocking? How much voltage did u increse? a screenshot would be a great help  Looking forward for your precious reply.

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pajicadvance
Adept I

Re: RX-580 Crashing During Games

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THANK YOU for posting how you fixed it instead of just leaving the post as is! I had the same problem and just after a bit of googling I found this post. You're a real time saver!

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thomask112
Journeyman III

Re: RX-580 Crashing During Games

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In January 2019 I purchased a new MSI RX580 8g GAMING X.  I experienced exactly the same issues as Paggerchef has indicated above.  However, I have been unable to resolve the constant crashing issue, in game, as above.  The crosshatch pattern referenced has been substantially reduced by updating drivers but, still, the crashes occur, they are graphics 'crashes' sometimes allowing a reload and run the game and sometime requiring reboot.  An endless string of problems.  Finally after 16 months of suffering with this card I concluded it was defective.  Other online gamers I play with routinely also running variations of the RX580 with the game SCUM in 'Epic' settings convinced me that the card, unless defective was a good card.  Yesterday, May 14 2020, I installed a new MSI RX580 8gb Gaming X installed new drivers (Radeon software) and... crosshatching has not yet reappeared but the game crashes in exactly the same manner as before.  In the game, SCUM problems occur in the same areas of the game's map consistantly.  I need a solution as, it appears, I am not the only one with this issue.  I am on a very tight fixed income and cannot purchase a different card.  I will go back to nvidea (the 580 was my first amd gpu).  My original 580 runs Battlefield 5 and PUBG without similar failures. FWIW

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steven76
Journeyman III

Re: RX-580 Crashing During Games

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I have xfx rx580 8gb and it does the same sort of thing it causes my pc to restart when playing game I have all the latest drivers and can not see why this is happening  

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thomask112
Journeyman III

Re: RX-580 Crashing During Games

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I knew I was not alone..Steven,

Can you advise which program or programs you have the crashing problem.

I'm not only becoming frustrated with the issue but I'm also getting

rather peeved..

I've run some tests with the program Unigine Superposition (free

download) which I have run on my earlier card and on the new card. 

Results are a little different.

MSI tech suggested 'it might be the motherboard'  Mine being the MSI X470 G+

Could you also advise which MB you have and what RAM you have.

All above being said, the card works fine in everything else I have run,

I only have this issue in the game of SCUM.

Which program(s) have you observed this problem?

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steven76
Journeyman III

Re: RX-580 Crashing During Games

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It will run gta 5 for sometimes 20 mins other times 5 mins before it restarts the pc. I have the 8gb version and have 2 x 8gb gddr 4 ram at 3200mhz

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vitordg
Journeyman III

Re: RX-580 Crashing During Games

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Would you mind in sharing your wattman config? Also, the version are you running!

Thx!

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steven76
Journeyman III

Re: RX-580 Crashing During Games

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I am using the latest drivers from amd website the only controls I have changed is the fan speed to give it extra cooling. I have tried all the different settings I can I have run it at factory settings I have under clock the card over clocked and it does not make any difference to game crashing. Last night I even put in my old graphics card and ran the game it ran it on low settings but it ran it without crashing so I can only assume there is a issue with the card or drivers. I have a friend who has a gtx 1650 super who said he will drop it me off to see if the game runs with that. if the system runs the game with that fine it will prove it is the card/drivers 

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