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Journeyman III
Journeyman III

RX 5700 XT still crash whit 19.7.4

Hi,

Every time i try to playing every game (i just try BFV/Apex/Total War 3 Kingdom/Tropico 6/sea of solitude) this will crash after 5min or less. Blackscreen and application closed.
I have a fresh start windows, all new and only AMD driver installed on the pc.

My build is:

Msi 570x Gaming Plus

Ryzen 7 3700x

Rx 5700 xt

Corsair Vengeance 32gb DDR4 3200MHz

SSD Samsung 970 Evo 500gb

HDD Toshiba 3Tb SATA 6

Corsair TX750M

23 Replies
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Journeyman III
Journeyman III

Re: RX 5700 XT still crash whit 19.7.4

Hello,

Bios up to date or even better beta?
Try PCIe 3.0 in Bios?

check during the game if the data is still displayed correctly in Wattman.

I have the problem that if I start a game sometimes Wattman in the background doesn't work properly anymore and the fan of the graphics card doesn't turn up.

Then you have to switch the "Virtual Resolution" on and off under "Display".

Additionally you should deactivate "Enchand Sync" and adjust the fan curve upwards.

Translated with www.DeepL.com/Translator

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Adept III
Adept III

Re: RX 5700 XT still crash whit 19.7.4

I've been having the same issue as well. Frequent crashing with my 5700XT. All has happened with 19.7.1, 19.7.2, 19.7.3, and now 19.7.4. Screen flashes black and most of the time it recovers back. I check event viewer and I have 3 - 5 "display driver crashed and successfully recovered" warnings all seconds after each other. Today I just had one when I went to launch StarCraft 2 and this time it didn't recover. I had to hard reboot. I checked event viewer and I had 5 "display driver crashed and successfully recovered" warnings all seconds after each other but again, this time the screen didn't recover back and my keyboard and mouse wouldn't work. Couldn't even activate caps lock.

the crashing are all random. From sitting at desktop just closing out of an installation box, to crashing loading up a game like SC2 or Dota Underlords. And its all random times. I just went 3 days of 100% uptime, no reboot and no crashes with 19.7.3 after getting some with 19.7.3 prior and then today with 19.7.4, bam, a crash. Sometimes I'll get three crashes in a row in a single day, or I can go three days with no crash.

And no, I do not and never had enhance sync enabled. I don't have relive enabled, I don't have VSR enabled. I never, ever, enabled the stupid crap AMD radeon settings recommend. I just run the damn thing at full stock. I don't use afterburner either. I don't mess around with wattman. I didn't change any settings in the global. The only thing fancy is freesync enabled since I bought into your freesync instead of going gsync.

I'm really getting tired of this crap. I wish AMD learned to code because this is just downright terrible. I wish I bought a 2070 super instead. I wish Nvidia would get more back in stock because I'm tired AMD. I am tired of your terrible drivers. I can't take this anymore, I really can't. I'm tired of feeling like my damn card is built off of woodscrews and glue with how unstable this nonsense is because it is nonsense. THIS SHOULDN'T BE HAPPENING.

And the worst of it all, how do I really know if its the card or not? My retailer doesn't have anymore in stock, so I can get a replacement. But then I come here and go on reddit and all I see is other users complaining about crashing as well. I know AMD said enhance sync can cause crashing in the driver release notes, but I DON'T HAVE IT ENABLED AND NEVER HAVE. So I don't know. I don't know anything except of how horrible this experience has been for me. I just want a stable system and the sad, pathetic thing was, my system was stable before I went back to AMD.

MOBO: Gigabyte Z390 Aorus Elite

CPU: Intel Core i9 9900K @ stock settings

GPU: XFX RX 5700 XT

RAM: 2x 16GB DDR4 3200MHZ

DISK: SSD (250GB - Windows)

PSU: EVGA SuperNova G3 850W

MONITOR: Dell S2719DGF 1440P 144hz freesync enabled

DRIVER: Happens on both 19.7.2 & 19.7.3 & 19.7.4 - limited testing with 19.7.1

VBIOS: 113-D1820501-101

OS: Windows 10 EDU, Version 1903, Build 18362.267

 

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Adept II
Adept II

Re: RX 5700 XT still crash whit 19.7.4

Sounds wierd, might be u card, i stil run on 19.7.1, cuz im not gonna upgrade the driver, before i they fix all this crap..

i still havent got any crashes or anything 

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Adept I
Adept I

Re: RX 5700 XT still crash whit 19.7.4

I've had my 5700XT from a few days after release. At first I had a lot of crashes but found be turning enhanced sync off it solved most of them. It seems a lot of games do not like AMDs overlay and for some I don't use it.

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Journeyman III
Journeyman III

Re: RX 5700 XT still crash whit 19.7.4

UPDTATE: I have fixed my problem and have a nice stream of 4h whitout any crash/lag/ or problem from the GPU!

For who have my same hardware setup just follow this maybe will help:

System update: 

Update the Bios to the 7C37vA2 

Update the Chipset driver to version 19.10.16 

Update Windows 10 including minor updates and the May 2019 update

Update driver Adrenalin 19.7.4 

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Adept I
Adept I

Re: RX 5700 XT still crash whit 19.7.4

I uninstalled the drivers using the AMD Clean utility then installed the Graphics driver, only, via the Device Manager. Do not install the Radeon software. Then, I installed MSI Afterburner and enabled a custom Fan profile that is at least 30% greater than stock - this card needs cooling. This and only this seems to have sorted it. I am using 19.7.3 version of the drivers. 

PS: make sure your AMD Chipset drivers are up to date! Do this first.

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Adept II
Adept II

Re: RX 5700 XT still crash whit 19.7.4

At what temp did u turn it up 30%?

i Saw this in another tread: i tried this, and it seems to keep my temp under 90 in most games.

Original fan curve is set to appease people who hate the turbine sound, but at the same time its not nearly as fast as a blower type fan needs to be to properly cool a card. If you increase it to like 50-60% at around 80c point it will drop 20c+ off gpu temp and 15c+ off Junction temp. A slightly more aggressive Idle will help too.”

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Adept III
Adept III

Re: RX 5700 XT still crash whit 19.7.4

I fixed my issue too. Sent the card back for a refund yesterday and bought a gigabyte 2070 super. I’m done trying all these work arounds and waiting for finewine drivers. I’m done be treated as a guinea pig by amd. I should have learned after the rx480 launch, ryzen 1 launch, and vega launch.

if I’m going to be stuck with a card that feels like it’s built off of wood screws and glue I might as well go back to the original wood screw provider. Nvidia.

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Adept II
Adept II

Re: RX 5700 XT still crash whit 19.7.4

I just Saw a 19.7.5 Update in adrenalin, but when i check on amd website for patch notes, i cant see the Update, only 19.7.4