cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

sikro
Adept I

RX 5700 XT PC reboots on APEX

For a week I've been experiencing PC reboots when I am playing APEX. I don't have many games, but I can say everything works fine on older games.

CPU/GPU Temps are within range, and I have tried the AMD GPU driver 20.3.1 (today) and 20.2.2 aswell as the 20.1.1 from 2019.

All seemed to work fine until I suddenly got these crashes.

My setup:

MB: B450 Tomahawk max

RAM: G.Skill Trident Z Neo F4-3600C18D-32GTZN
GPU: MSI Radeon RX 5700 XT Gaming X
CPU: AMD Ryzen 5 3600


I do see a pattern in event viewer around the times my PC reboots:

System Critical errors:

Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Error: The atidgllk service failed to start due to the following error:
This driver has been blocked from loading

Error: The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\Windows\TEMP\LiveUpdateAPI\AGT\atidgllk.sys

Application Critical errors:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x37e8
Faulting application start time: 0x01d5fe0b17ee28e2
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: c13bea58-9c03-4311-aa21-3f7bb29cb7d6
Faulting package full name:
Faulting package-relative application ID:

I first thought it was my Dragon Center's Mystic Light that was causing it. However; I uninstalled Mystic Light and the crashes still occured. I received this error before I did that:

Faulting application name: LEDKeeper2.exe, version: 1.0.0.54, time stamp: 0x5e60a4c8
Faulting module name: atiadlxx.dll_unloaded, version: 26.20.15029.15007, time stamp: 0x5e713a3f
Exception code: 0xc0000005
Fault offset: 0x00086d30
Faulting process id: 0x1ecc
Faulting application start time: 0x01d5fe0989d3f614
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\Mystic_Light\LEDKeeper2.exe
Faulting module path: atiadlxx.dll
Report Id: e82a3706-d728-4563-b732-f3865a73c18e
Faulting package full name:
Faulting package-relative application ID:

I was really happy with my setup... And was able to play for hours. And now this. Any help is really appreciated!

12 Replies
andredroid
Journeyman III

Re: RX 5700 XT PC reboots on APEX

same here... no fix with old driver!

0 Likes
sikro
Adept I

Re: RX 5700 XT PC reboots on APEX

Just confirmed: This issue also happens with CS:GO. I am able to play Metro, Planet Coaster and MineCraft just fine!

I also sometimes see a warning:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

0 Likes
adrian0380
Journeyman III

Re: RX 5700 XT PC reboots on APEX

This looks like my problem with RX480 freeze. Sounds exactly like that (my videos):

https://www.youtube.com/watch?v=25nk2YKAacg&feature=youtu.be

https://www.youtube.com/watch?v=_52UOZHbo34&feature=youtu.be

ehhhh.jpg

I can't find fix..

0 Likes
adrian0380
Journeyman III

Re: RX 5700 XT PC reboots on APEX

Hmm I do clean install older drivers and for this moment everything is ok. Maybe try this. AMD Cleanup Utility + install drivers WHQL from January for example.

0 Likes
sikro
Adept I

Re: RX 5700 XT PC reboots on APEX

I am now undervolting the GPU via the AMD Radeon settings. I was able to play 1+ hours of APEX without any issues (litterly; none). This seems to work for me. 

sikro
Adept I

Re: RX 5700 XT PC reboots on APEX

Try undervolting the GPU via the settings.

0 Likes
iambishalkc
Adept I

Re: RX 5700 XT PC reboots on APEX

I am having the exact same issue with my 5700 cards. What's the update? Have you been getting black screens lately? My Apex, COD and all other games give me the same black screen and will reboot. Please help me with this issue. AMD seems like they don't care anymore.

0 Likes
vnuevo
Journeyman III

Re: RX 5700 XT PC reboots on APEX

I have exactly the same issue...

0 Likes
sikro
Adept I

Re: RX 5700 XT PC reboots on APEX

I got this fixed by undervolting the GPU. When I change the mode to 'Auto - Undervolt GPU' I can play without a problem, for hours. Sometimes, after computer updates, the mode gets reset to manual and then the problem pops up again. Undervolting, again, fixes this.

0 Likes