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badformat
Journeyman III

RX 5700 XT audio glitching

Hi AMD community.

I’m experiencing audio glitches, cracking and dropouts when playing audio in my DAW and interacting with GUI at the same time.

Here are my specs:

Desktop PC

CPU: i9900k

Motherboard: ASUS Z390i STRIX

RAM: Corsair CMK32GX4M2B3000C15 Vengeance LPX 32 GB (2 x 16 GB) DDR4 3000 MHz C15 XMP 2.0 High Performance Desktop Memory Kit, Black

Flash Drive: Corsair Force Series™ MP510 480GB M.2 SSD

Graphic Card: Powercolor Red Dragon 5700XT 8GB

PSU: Corsair SF600 80Plus Platinum 600W

OS: Windows 11

Monitor: Samsung LU28R550UQEXXY 28’ UHD (using with 4k resolution)

USB audio interface: Audient iD14

How to reproduce the issue:

1. Launch any Daw

2. Play the audio or instrument inside the DAW

3. Start manipulating GUI of a DAW or plugins inside the DAW.

What I tried already:

1. Using different drivers versions (new, old from 2019)

2. Changing resolution to lower values (from 4k to 1080)

3. Different cables and ports - HDMI, DisplayPort

4. Switching Freesync on and off

5. Updating OS, all drivers, BIOS, firmwares.

6. Using Motherboard’s audio instead of external audio interface.

What helped to kinda resolve an issue:

1. Swapped GPU from 5700xt to RX570 - and there is no issue with RX570, everything’s work fine.

2. Launched MacOs Monterey on the same hardware with 5700xt - everything works fine without any issue.

3. Tried to reproduce an issue without installed driver - everything’s work fine but of course looks awful and laggy.

LatencyMon shows nothing.

Well I can’t make my 5700XT work properly with my current configuration.

I would like to get rid of all these audio crackling, distortion when I’m using my PC and different DAW softwares

19 Replies
Robbert
Adept I

Re: RX 5700 XT audio glitching

Hi there, 

I am not a specialist with regard to what you're describing, however, it does sound like coil whine (the "technical jargon"). 

I read a few threads on different forums, and this is what I found:

Your power outlet could be the culprit, even though the original GPU is just fine, a new one could cause the issue. Someone suggested to try and pulling power to your monitors from a different room as far away from the PC's plug as possible, and see if there is a difference. (keep the PC on the same outlet) 

One suggestion to fix it is by using a UPS, which should cut out all the noise. (However, only get one, if you get a positive result from the above mentioned).

If that doesn't work at all however, it could be your PSU - but just to buy one to test it out is fairly unrealistic, so I understand you don't want to go down that route before trying something else.

I really hope this helps!

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badformat
Journeyman III

Re: RX 5700 XT audio glitching

Hi Robbert.

 

Thank you for your reply. But the coil whine is a sound that produced by GPU components , isn’t it? My GPU is silent in this case.

 

I’m taking about audio and sound in Windows.

Robbert
Adept I

Re: RX 5700 XT audio glitching

True, but, coil whine can literally come through your speakers rather than from the component itself directly. Hence me bringing it up. It could interfere with something else.

alternatively, since the audio is via a usb interface, have you tried a different USB port? Also are you using front io ports, or the ones on the back? If you use either, try using the other.

given how odd your issue is, I’m trying to “think out of the box” with you, so to speak.

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RPX100
Challenger

Re: RX 5700 XT audio glitching

@badformat hey there!

You say that you tried different driver versions, which is good.
But only if you actually installed them properly by using DDU in Safe Mode each time:
[clean install guide] - driver update - DDU - clean registry - sfc scannow

I see you already tried a lot to fix this. So not sure if this info will help you:
how to fix 5000 series audio crackling and sound issues

Windows Update is known to interfere with the AMD driver installer.
This can result in issues like you are having right now.

Try to follow the clean install guide and then follow the audio fix advice.
Let me know if that fixed the issue for you. cheers!

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.9.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | chipset: 3.09.01.140 ]
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ThunderBeaver
Adept I

Re: RX 5700 XT audio glitching

I've been experiencing a similar issue on my RX 6900 XT but only in games based on DX9.

I tried disabling the audio drivers on the GPU and switching to the on board Realtek audio and kept getting intermittent audio cutouts in some games.

I tried all the different audio outputs fiber optic digital coax red/white RCA style stereo even 1/8 inch jacks to a 5.1 separate JVC home entertainment surround sound setup from 12 years ago.

The problem continued even when I tried a 5 year old Creative Labs 5.1 PCIE x 1 audio card.

All I can say is by my experience and testing is the problem could be in windows 10 or that some applications are not yet supported by these newer GPU's or the apps themselves haven't been updated for DX12 based GPU's.   

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badformat
Journeyman III

Re: RX 5700 XT audio glitching

Yes, Robbert.

I tried to use different usb ports - no change.

And as I described in original post I can reproduce an issue using motherboards audio drivers, without any external usb audio interface.

Thank you.

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badformat
Journeyman III

Re: RX 5700 XT audio glitching

Hi RPX100,

Thank you for your reply. I always use DDU for installation/unninstalation drivers. Anyway I decided to make it again with your guide and it didn't help.

I spent some time digging the forum and already saw your post and tried what you've explained there. This didn't help either. I guess that's because I'm not using AMD drivers for sound at all. I'm using external usb audio interface or integrated to MB with Realtek drivers. Both have an issue.

Thanks for your help, anyway.

0 Likes
RPX100
Challenger

Re: RX 5700 XT audio glitching

@badformat hello again.

It is good that you tried these steps. Thanks.
This way we can be sure that it is indeed not directly related to the drivers.

You already checked the GPU without drivers and under another operating system
and it was working without the audio crackling then? Interesting.

--
If you are able to reproduce the audio crackling via mainboard USB connections
and external audio interface, then maybe BIOS update + chipset driver update could help.
-> also check BIOS settings - some boards can enable/disable the onboard HD audio features

Windows can be acting strange if the chipset driver is not up to date.
Since Windows Update is usually pushing updates that are compatible with up to date drivers.
-> just see how old your current chipset driver is and if there are updates available

--
More ideas:
- Did you try to disconnect all other USB devices? (for testing)
-> maybe one of them is acting weird (under Windows OS conditions)

- really long shot, but: is that external USB audio device plugged into the same power strip/outlet as the PC?
-> if the device has active power supply unit/cable you could try another wall/power plug
-> there could be interference when plugged into the same outlet where the PC is plugged in

- try to move the external audio device away from other electric devices
- also move the power cables away from that device
-> this might not be the problem at all, but we want to make sure that is not interfering with anything.

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.9.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | chipset: 3.09.01.140 ]
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badformat
Journeyman III

Re: RX 5700 XT audio glitching

Hi ThunderBeaver,

Yes, I tried to disable AMD audio drivers too. This isn't help.

In my case I'm using 5700xt it's not a new graphic card now and it's wierd that OS and different apps are not adapted to it.

For me it would be nice to see what cases an issue, to see some kind 

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